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Privacy Upgrade Help


gadget-x

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We have a subscription to Premium until 2023.  Would add privacy for our 2 computers.  Also would like to ad for our iPhones and iPads.  Looked around and cannot find where to add just privacy.  Seems all options are for premium + privacy.  But we already paid for 2 yrs premium.  Also can't find where to email support for help.

 

Plz advise.

 

M

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8 minutes ago, gadget-x said:

 Also can't find where to email support for help.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

You also might be able to add it yourself in your my.malwarebytes.com account.

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Be sure you are aware of system requirements.

Windows 7 (or higher), macOS Catalina 10.15.4 (or higher), iOS 13 (or higher), Android 7 (or higher)

14 minutes ago, gadget-x said:

Also would like to ad for our iPhones and iPads.

Has to be purchased directly from Apple in the store. If not available in the store then it is not available for your device.

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  • Staff
15 hours ago, Porthos said:

Has to be purchased directly from Apple in the store. If not available in the store then it is not available for your device.

Note that this is only true of the iOS Security app, not Privacy. You can get Privacy via the App Store in most countries, and you can log in to a Malwarebytes account within the iOS Privacy app to use a Privacy license that was purchased from our website and that is associated with that account.

This will be coming to the iOS Security app in the near future, but is not possible at this time.

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