Many Settings disabled and there are many errors

[Gam3e20]

I downloaded a "crack" a few days ago and it disabled Windows Defender. I got really scared and I don't know what to do. I have been dealing with this for more than 2 days...FRST logs are below:

FRST_27-10-2021_19.44.08.txt

Addition_27-10-2021_19.44.08.txt

[AdvancedSetup]

Hello @Gam3e20

We will not assist you in cracking software or stealing software. We will help you to remove an infection and clean up the computer only. You will need to remove any software and perform the requested clean up procedures as requested. If you do not agree then you'll need to seek help elsewhere.

If you agree then please uninstall the following software from Control Panel

µTorrent
 

Then run the following please.

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[Gam3e20]

Hello, I do agree. I accidentally opened it because because I knew before that what was happening. Here are the requested logs. 

SCAN-1.txt

FRST_27-10-2021_21.25.06.txt

Addition_27-10-2021_21.25.06.txt

 

AdwCleaner:

* [ Registry ] *

 

Deleted HKCU\Software\Microsoft\Etsy

 

* [ Chromium (and derivatives) ] *

 

No malicious Chromium entries cleaned.

 

* [ Chromium URLs ] *

 

No malicious Chromium URLs cleaned.

 

* [ Firefox (and derivatives) ] *

 

No malicious Firefox entries cleaned.

 

* [ Firefox URLs ] *

 

No malicious Firefox URLs cleaned.

 

* [ Hosts File Entries ] *

 

No malicious hosts file entries cleaned.

 

* [ Preinstalled Software ] *

 

No Preinstalled Software cleaned.

 

*

 

[+] Delete Tracing Keys

[+] Reset Winsock

 

*

 

AdwCleaner[S00].txt - [1430 octets] - [27/10/2021 21:16:40]

 

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########

[Gam3e20]

I forgot to restart the PC, sorry, here are the new logs:

FRST_27-10-2021_21.33.45.txtAddition_27-10-2021_21.33.45.txt

[AdvancedSetup]

Hello @Gam3e20 please run the following fix below.

 

Please consider changing your default DNS Sever settings. Just pick one, not all.

DNS is what lets users connect to websites using domain names instead of IP addresses

• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

 

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Gam3e20]

Okay all done. Hopefully I changed those DNS settings right. Here is the fixlog:

Fixlog_27-10-2021_22.24.11.txt

[AdvancedSetup]

From the log, which is a good thing.

Windows Resource Protection found corrupt files and successfully repaired them.

 

Let me have you run the following please

 

 

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Please let me know the results of this scan.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

When that's done please also run the following.

 

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

Thank you

 

 

[Gam3e20]

Hello, here is the SecurityCheck log and it appears MSERT deleted a lot of malware. 

message.txt

[AdvancedSetup]

Please run the following ESET antivirus scan @Gam3e20 since Microsoft found multiple items too.

 

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes 
• When prompted for scan type, Click on Full scan 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

 

After ESET completes please uninstall, update, or otherwise address the following programs as appropriate for your system.

--------------------------- [ OtherUtilities ] ----------------------------
NVIDIA GeForce Experience 3.22.0.32 v.3.22.0.32 Warning! Download Update

------------------------------ [ ArchAndFM ] ------------------------------
WinRAR 5.91 (64-bit) v.5.91.0 Warning! Download Update

-------------------------- [ IMAndCollaborate ] ---------------------------
Cisco Webex Meetings v.41.1.3 Warning! Download Update

Discord v.0.0.309 Warning! Download Update

Telegram Desktop version 2.8.1 v.2.8.1 Warning! Download Update

 

 

[Gam3e20]

Here is the ESET scan, I will update the programs in the morning. 

eset.txt

[AdvancedSetup]

What is in this folder? It has multiple EXE files (exe files are executable files that can run and do things on the system)

C:\Users\chris\Pictures\Adobe Films\

It's under a picture folder where there should be NO executable files at all.

 

Let me have you run these scans one more time please.

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[Gam3e20]

I really don't know what hat folder is, it had 7 executables with no icons and it appears ESET missed them, some got deleted though. Here are all the logs, Malwarebytes and AdwCleaner scans came up clean. 

scan.txt

FRST.txt

Addition.txt

# -------------------------------

# Malwarebytes AdwCleaner 8.3.0.0

# -------------------------------

# Build: 06-29-2021

# Database: 2021-10-26.1 (Cloud)

# Support: https://www.malwarebytes.com/support

#

# -------------------------------

# Mode: Scan

# -------------------------------

# Start: 10-30-2021

# Duration: 00:00:06

# OS: Windows 10 Home

# Scanned: 32004

# Detected: 0

 

* [ Services ] *

 

No malicious services found.

 

* [ Folders ] *

 

No malicious folders found.

 

* [ Files ] *

 

No malicious files found.

 

* [ DLL ] *

 

No malicious DLLs found.

 

* [ WMI ] *

 

No malicious WMI found.

 

* [ Shortcuts ] *

 

No malicious shortcuts found.

 

* [ Tasks ] *

 

No malicious tasks found.

 

* [ Registry ] *

 

No malicious registry entries found.

 

* [ Chromium (and derivatives) ] *

 

No malicious Chromium entries found.

 

* [ Chromium URLs ] *

 

No malicious Chromium URLs found.

 

* [ Firefox (and derivatives) ] *

 

No malicious Firefox entries found.

 

* [ Firefox URLs ] *

 

No malicious Firefox URLs found.

 

* [ Hosts File Entries ] *

 

No malicious hosts file entries found.

 

* [ Preinstalled Software ] *

 

No Preinstalled Software found.

 

AdwCleaner[S00].txt - [1430 octets] - [27/10/2021 21:16:40]

AdwCleaner[C00].txt - [1600 octets] - [27/10/2021 21:17:13]

AdwCleaner[S01].txt - [1528 octets] - [27/10/2021 21:19:33]

AdwCleaner[S02].txt - [1589 octets] - [27/10/2021 21:35:08]

 

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S03].txt ##########

[Gam3e20]

I forgot to say (I couldn't edit the post) that I also updated the programs and I'm sorry for the grammar mistakes, English is not my main language.

[AdvancedSetup]

No worry about the grammar or English. Very easy to understand. 👍

Please delete this folder then if there is nothing there that you created.

C:\Users\chris\Pictures\Adobe Films\

 

Then do a clean removal and reinstall of Malwarebytes please.

 

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[Gam3e20]

Hello, here is the file and I deleted that folder. 

mbst-grab-results.zip

[AdvancedSetup]

Thank you for the logs @Gam3e20

How is the computer running now? Are you still having issues?

 

[Gam3e20]

No, I don't see anything out of the ordinary. It's running good and it hasn't issues anymore. Thank you for all the help, I really appreciate it!

[AdvancedSetup]

Great, glad to hear. You're quite welcome for the help. I'll go ahead and close your topic and wish you well.

There will be a link with information to help you better protect your computer and privacy

Take care and stay safe out there and thank you for using Malwarebytes

 

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you