Need help removing Trojans

Ame89 · October 27, 2021

Recently my computer has been acting weird, it's restarting by itself and there are many detections in the scans. I can't get the logs for Malwarebytes and AdwCleaner because I can't find them anymore. I've used FRST and previously I've used ESET Online Scanner to check for any malware and the results came positive (there are also malicious files in temp), attached them below:

FRST.txt

Addition.txt

scan.txt

Also, Malwarebytes scans appear to be clean.

AdvancedSetup · October 27, 2021

Please uninstall the following from Control Panel

Huorong Internet Security
Java(TM) SE Development Kit 16
电脑店装机维护工具套装 (Computer shop installed maintenance tool set)

Then temporarily disable your Avast antivirus real-time protection and run the following

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

STEP 01

If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
If you don't have Malwarebytes installed yet please download it from here and install it.
Once installed then open Malwarebytes and select Scan and let it run.
Once the scan is completed make sure you have it quarantine any detections it finds.
If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

Double-click to run the program
Accept the End User License Agreement.
Wait until the database is updated.
Click Scan Now.
When finished, if items are found please click Quarantine.
Your PC should reboot now if any items were found.
After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

Double-click to run it. When the tool opens, click Yes to disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
Please attach the Additions.txt log to your reply as well.
On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

Thanks

Ame89 · October 27, 2021

Hello, thank you, I will do all the steps tomorrow since it's very late here.

AdvancedSetup · October 27, 2021

Sounds good. I'll check back on you later on then. Have a good evening

Ame89 · October 28, 2021

All done. Uploaded the logs, also AdwCleaner found a lot of things yesterday but today it came up only with Preinstalled Software:

AdvancedSetup · October 28, 2021

Thank you for the logs @Ame89

Please temporarily disable your Avast real-time protection and run the following fix.

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

Windows Temp
Users Temp folders
Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
Recently opened files cache
Flash Player cache
Java cache
Steam HTML cache
Explorer thumbnail and icon cache
BITS transfer queue (qmgr*.dat files)
Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

Ame89 · October 28, 2021

Here is the log as requested:

Fixlog.txt

AdvancedSetup · October 28, 2021

Thank you for the log @Ame89

It's very late for me so I'm getting to bed soon but I'll check back on you again in the morning

From the log, which is a good thing.

Windows Resource Protection found corrupt files and successfully repaired them.

Please run the following

STEP 1

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Please let me know the results of this scan.

The log is named MSERT.log

the log will be at %SYSTEMROOT%\debug\msert.log which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your next reply.

Once that scan has been completed please run the following

STEP 2

SecurityCheck by glax24

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
If Microsoft SmartScreen blocks the download, click through to save the file
This tool is safe. Smartscreen is overly sensitive.
If SmartScreen blocks the file from running click on More info and Run anyway
Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward
Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

Thank you

Ame89 · October 29, 2021

Hello, the Microsoft Safety Scanner takes too much time to complete, 17+ hours have passed and it's still stuck somewhere. I manged to run SecurityCheck tough.

SecurityCheck.txt

AdvancedSetup · October 29, 2021

Has the Microsoft scan completed yet @Ame89 does it show progress or has it maybe hung on something?

AdvancedSetup · October 29, 2021

Once the Microsoft scan has completed. Please address the following issues. Uninstall, Update, or otherwise address as appropriate for your computer @Ame89

--------------------------- [ OtherUtilities ] ----------------------------
Git version 2.24.1.2 v.2.24.1.2 Warning! Download Update

Microsoft 365 Apps for enterprise - en-us v.16.0.13801.21004 Warning! Download Update
How Install Office updates?

Python 3.9.0 (64-bit) v.3.9.150.0 Warning! Download Update

------------------------------ [ ArchAndFM ] ------------------------------
WinRAR 6.00 beta 2 (64-bit) v.6.00.2 Warning! Download Update

-------------------------- [ IMAndCollaborate ] ---------------------------
Discord v.1.0.9001 Warning! Download Update

Zoom v.5.7.8 (1247) Warning! Download Update

-------------------------------- [ Media ] --------------------------------
Spotify v.1.1.60.668.gff09d345 Warning! Download Update

VLC media player v.3.0.11 Warning! Download Update

---------------------------- [ UnwantedApps ] -----------------------------
Wondershare Helper Compact 2.6.0 v.2.6.0 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

Ame89 · October 30, 2021

The scan hasn't completed at all, I had to cancel it unfortunately (it was stuck most of the times and it managed to scan 4 million files and it didn't advance anymore). Maybe I should run Costum Scans with it? Also, I updated all of the programs and uninstalled the last one.

AdvancedSetup · October 30, 2021

So how many files do think you have? I have 15TB and I don't have 4 million files. @Ame89

Please restart the computer first.

Then exit out of all other security software or stop it's real-time protection and run this ESET scan.

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.
Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".
Next, when prompted by Windows, allow it to start by clicking Yes
When prompted for scan type, Click on Full scan
Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on the Start scan button.
Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else.
When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.
If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom).
Press Continue when all done. You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

Thanks

Ame89 · October 30, 2021

I really don't know how many I have. ESET didn't find anything, but last time it found a couple of things. I have found this strange folder (I've seen a similar one on another post) I don't understand why it's here. I've also used FRST if that's useful in any way.

esetscan.txt

FRST (1).txt

Addition (1).txt

Ame89 · October 30, 2021

Screenshot of the folder. Deleted it.

AdvancedSetup · October 31, 2021

Are you still using either Avast antivirus or Kaspersky antivirus?

I see components of both but neither one appears to be running all the normal files found with those programs. I appears they were probably removed but still have some left over elements.

Yes, good that you deleted that folder "Adobe Films' all bad files.

Please run a new Malwarebytes and Adwcleaner scan for me and post back both new logs.

Ame89 · November 1, 2021

Unfortunately, I don't have them anymore since they don't detect anything. I deleted the files that remained after the uninstall, both Malwarebytes and AdwCleaner didn't find anything.

AdvancedSetup · November 1, 2021

Good day @Ame89

Kaspersky has not been fully removed from your system. Please download and run their removal tool to remove the leftover elements of Kaspersky antivirus

https://support.kaspersky.com/common/uninstall/1464

Avast antivirus has not been fully removed from your system. Please download and run their removal tool to fully remove Avast antivirus

https://www.avast.com/uninstall-utility

After you have run both of these removal tools and have restarted the computer, please run the Farbar FRST program again and make sure you place a check mark on the Addition.txt check box and attach back both new logs.

Thank you

Ame89 · November 2, 2021

Hello, I've done all the steps as requested. Here are the two logs:

FRST.txt

Addition.txt

Ame89 · November 2, 2021

I think the files are still there, even tough I used those utilities. I don't understand why.

AdvancedSetup · November 2, 2021

Thank you for the logs @Ame89

I see ESET Security is there. Is that your chosen antivirus now? You're running Windows 10 and I believe a paid version of Malwarebytes. By running Windows Defender and Malwarebytes you're more protected than by ESET alone.

Please consider changing your default DNS Sever settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Google Public DNS: IPv4 8.8.8.8 and 8.8.4.4 IPv6 2001:4860:4860::8888 and 2001:4860:4860::8844
Cloudflare: IPv4 1.1.1.1 and 1.0.0.1 IPv6 2606:4700:4700::1111 and 2606:4700:4700::1001
OpenDNS: IPv4 208.67.222.222 and 208.67.220.220 IPv6 2620:119:35::35 and 2620:119:53::53
DNSWATCH: IPv4 84.200.69.80 and 84.200.70.40 IPv6 2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/