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Kaspersky Password Manager Freezing


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Hi,

My Kaspersky password manager started freezing on Sunday and Kaspersky had me run a troubleshoot and they said it's because of Malwarebtyes. I included the message below. They are telling me to uninstall Malwarebytes. 

Thanks

Thank you for getting in touch.

From the report, there are incompatible software installed on your computer.

Please uninstall Malwarebyte.

Follow this guide to uninstall all traces of Malwarebytes Anti-Malware:

1. Download the Malwarebytes Clean Uninstall Tool: http://downloads.malwarebytes.org/file/mbam_clean
2. Run the file you downloaded in step #1.
3. Restart the computer when prompted.

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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  • Root Admin

Hello @jimsarles

Yes, it is quite possible that there is some conflict between Kaspersky and Malwarebytes. We have often worked to try and prevent such conflicts but they often don't last long because both Kaspersky and Malwarebytes both change the product often.

You can try setting up exclusions in both programs and see if that helps or not

https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

 

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4 minutes ago, jimsarles said:

From the report, there are incompatible software installed on your computer.

Please uninstall Malwarebyte.

Kaspersky does not want anyone using any other security product other than their own.

You have noticed over the years that Malwarebytes and Kaspersky have had off and on issues together.

I would try the exclusions that @AdvancedSetup mentioned and hope for the best.

 

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