geomontgo77 Posted October 24, 2021 ID:1485182 Share Posted October 24, 2021 A guy from youtube (Reversed Videos) recommended I post here about a problem I've been having with my Asus laptop running Windows 10 Home Version 20H2. I am admittedly neglectful with keeping up to date and running any anti virus stuff or what have you with this thing. It's probably 5 years old and has seen heavy use and abuse. I've had the occasional hickups and freezes during it's life where I would have to use the power button to get it to work again, however it happened late last week for the last time and now I have had no luck getting it to work for more than 5 minutes w/out freezing up constantly. At first it would do a loop of "Diagnosing your PC" and then attempting to repair but would never get past the repair attempts where you could instead go to "Advanced Options", etc. I would constantly have to power button down and try again. Even if I did get past that it would never really improve anything. I've fixed problems in the past with youtube video help, so I tried a whole bunch of things by many different people. Nothing seemed to help. I came across "How to Remove Viruses From Your Computer" by Reversed Videos and it seemed like it was worth a try. I started it in the evening and it ran and ran and ran for hours. It got late so I went to bed. When I looked at it in the morning it seemed to be stuck (no big surprise there!). It never even got the the malwarebytes part where he said you'd have to click a button to get it going. Let it go for over 48 hours just in case and it never did anything more. Power-buttoned-down again and upon restart it asked me to scan the disk (again), but I cancelled. I've run scannow with a report of no issues, run dism/onlike/cleanup-image/restorehealth and it successfully ran with no reported issues. when I tried chkdsk it wouldn't let me and/or wasn't able to complete due to something I forget now what it said. Now it keeps doing "windows updates", takes forever to boot up, and when I finally can get it going it freezes about 5-10 minutes into using it. I'm in way over my head at this point. I have everything on it backed up, so losing data is of no concern. Reversed Videos recommended I run a scan with FRST. I am trying to get the machine to cooperate and if/when I do I will post the folders here... Thanks! Link to post Share on other sites More sharing options...
kevinf80 Posted October 24, 2021 ID:1485184 Share Posted October 24, 2021 Hiya geomontgo77 and welcome to Malwarebytes, Post the produced logs from FRST, frst.txt and addition.txt when complete... Thank you, Kevin. 1 Link to post Share on other sites More sharing options...
geomontgo77 Posted October 24, 2021 Author ID:1485186 Share Posted October 24, 2021 Thank you! Can't seem to get it going, now this: (see attached picture). I guess it'll be a while!😬 1 Link to post Share on other sites More sharing options...
kevinf80 Posted October 24, 2021 ID:1485189 Share Posted October 24, 2021 Yep, looks like a long scan... Link to post Share on other sites More sharing options...
geomontgo77 Posted October 24, 2021 Author ID:1485221 Share Posted October 24, 2021 It's done this before, many times. Well, I just can't seem to get the thing to boot up to even get to run this FRST. It'll boot into Windows like 1 out of 5 attempts and when it finally does it either gives me the endless blue spinning circle thing, or freezes up. FWIW - I have nothing hooked up to it. I've done so many things in the CMD and stuff that I guess I really hosed things up! I'm at a loss. Is it time to put this machine to rest forever or is there any hope? Thanks!! Link to post Share on other sites More sharing options...
kevinf80 Posted October 24, 2021 ID:1485223 Share Posted October 24, 2021 Can you boot to safe mode with networking, run FRST from that mode.... To boot your Windows 10 computer into Safe Mode with Networking you will need to do the following: Click the Start button or press the Windows key on the keyboard Click Power While holding SHIFT on the keyboard, click Restart Windows will reboot and prompt with a few different options Choose Troubleshoot Choose Advanced Options Choose Startup Settings Click Restart After rebooting, Windows will prompt with several different startup options Choose Safe Mode with Networking and press Enter 1 Link to post Share on other sites More sharing options...
geomontgo77 Posted October 25, 2021 Author ID:1485239 Share Posted October 25, 2021 It actually worked long enough for me to run the scan and even type this!! Here's the reports: Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted October 25, 2021 ID:1485286 Share Posted October 25, 2021 Hiya geomontgo77, Unfortunately it looks like your hard drive is dying, from the frst log the following is highlighted: System errors: ============= Error: (10/24/2021 05:46:39 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (10/24/2021 05:46:36 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (10/24/2021 05:46:33 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (10/24/2021 05:46:01 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (10/24/2021 05:45:29 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (10/24/2021 05:45:27 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (10/24/2021 05:45:24 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Error: (10/24/2021 05:45:21 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. We could try running checkdisk, see if that can help..?? At the Command prompt, type CHKDSK C: /R hit the Enter key. You will get a message that the drive cannot be locked, but that the command can be scheduled to run at the next boot - hit the Y key, press Enter, and then reboot. The CHKDSK may take a few hours depending on the size of the drive, so be patient! Obviously the HD can die at any time.... Let me know your thoughts. Thank you, Kevin Link to post Share on other sites More sharing options...
geomontgo77 Posted October 25, 2021 Author ID:1485346 Share Posted October 25, 2021 That's sort of what I thought after eveything I've done. I'll try the chkdsk later on. Is this just another way to verify the disk is dying? Thanks! Link to post Share on other sites More sharing options...
kevinf80 Posted October 25, 2021 ID:1485366 Share Posted October 25, 2021 Chkdsk can repair/correct bad blocks, but that really depends on the amount of damage. I guess the age will also be a factor, let me know what happens. The results can be viewed, use the following link for instructions.. https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html Link to post Share on other sites More sharing options...
kevinf80 Posted October 27, 2021 ID:1485666 Share Posted October 27, 2021 Any progress @geomontgo77 Link to post Share on other sites More sharing options...
geomontgo77 Posted October 27, 2021 Author ID:1485819 Share Posted October 27, 2021 Hey, thanks for asking! It's actually running pretty well now... I havn't run the chkdsk yet. I'm skeptical it's "fixed", but at least I can use it now. Thanks for all your help!! Link to post Share on other sites More sharing options...
kevinf80 Posted October 28, 2021 ID:1485891 Share Posted October 28, 2021 Hiya geomontgo77, Thanks for the update. I believe you really need to take action for your HDD, log information is really not good. I will close out your thread for now... Thank you, Kevin. Link to post Share on other sites More sharing options...
kevinf80 Posted October 28, 2021 ID:1485892 Share Posted October 28, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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