msgdew Posted October 23, 2021 ID:1485043 Share Posted October 23, 2021 Started today, every time I open mam it shows unable to contact license server; downloaded the FRST program and got the 2 txt docs attached. Hopefully someone can help. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
1PW Posted October 23, 2021 ID:1485045 Share Posted October 23, 2021 (edited) Hello @msgdew and An entry in the Windows® Hosts file is preventing Malwarebytes for Windows (MB4) from contacting the Malwarebytes license server. Please permanently remove the following Windows® %WinDir%\System32\Drivers\Etc\Hosts file entry: 127.0.0.1 keystone.mwbsys.com Or, you may use the instructions on resetting the Windows® Hosts file that can be found in How to reset the Hosts file back to the default. When completed, please restart Windows® and resume using MB4. Then, please reply to this topic with that system's status. Thank you. Edited October 23, 2021 by 1PW 2 Link to post Share on other sites More sharing options...
msgdew Posted October 23, 2021 Author ID:1485049 Share Posted October 23, 2021 replaced hosts file and now working, thanks. Link to post Share on other sites More sharing options...
1PW Posted October 23, 2021 ID:1485054 Share Posted October 23, 2021 Hello @msgdew: Excellent! Please let the forum know anytime you need additional assistance. Thank you. Link to post Share on other sites More sharing options...
msgdew Posted October 24, 2021 Author ID:1485175 Share Posted October 24, 2021 Now have bigger problem after changing hosts file I can't log into router; never was blocked before messing with the hosts file. Link to post Share on other sites More sharing options...
msgdew Posted October 24, 2021 Author ID:1485188 Share Posted October 24, 2021 Took 2 days but finally got this fixed, seems trying to get MB to work properly was a lot more painful than expected. Link to post Share on other sites More sharing options...
msgdew Posted October 24, 2021 Author ID:1485206 Share Posted October 24, 2021 Spoke too soon, problem returned; can't get into router.Took 2 days but finally got this fixed, seems trying to get MB to work properly was a lot more painful than expected. Link to post Share on other sites More sharing options...
msgdew Posted October 24, 2021 Author ID:1485208 Share Posted October 24, 2021 Apparently u can't edit here and don't know how second line got added to last reply. But my pc is more screwed up after altering hosts file than before. Link to post Share on other sites More sharing options...
Porthos Posted October 24, 2021 ID:1485210 Share Posted October 24, 2021 1 hour ago, msgdew said: Took 2 days but finally got this fixed, seems trying to get MB to work properly was a lot more painful than expected. That hosts entry is only there on users computers who try to block the Malwarebytes activation server. Your log showed only one hosts entry. Link to post Share on other sites More sharing options...
msgdew Posted October 24, 2021 Author ID:1485213 Share Posted October 24, 2021 Thought I had to modify so just changed it to 127 localhost and then started blocking router login. Deleted it altogether and rebooted routed and was able to log in but every time I put hosts file back it stops me from logging into router. Link to post Share on other sites More sharing options...
Porthos Posted October 24, 2021 ID:1485219 Share Posted October 24, 2021 You needed to reset the hosts file to default. https://winaero.com/reset-hosts-file-back-to-defaults-in-windows/ Link to post Share on other sites More sharing options...
msgdew Posted October 24, 2021 Author ID:1485232 Share Posted October 24, 2021 Did that but still having problem logging in to my router and never had this problem prior to the MB hosts problem. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 25, 2021 Root Admin ID:1485266 Share Posted October 25, 2021 Hello @msgdew Please get me some logs and I'll take a deeper look into your issue. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
msgdew Posted October 25, 2021 Author ID:1485335 Share Posted October 25, 2021 Appears to be working now so I'm just gonna lv things alone for now; I know it wasn't os because I ram 3 sfc and 2 dism restorehealth and all was good with them. It just started working again after the last reboot of modem and has continued all night. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 25, 2021 Root Admin ID:1485413 Share Posted October 25, 2021 No problem, thank you for the update @msgdew A couple of things you can try if the issue does return. Try a factory reset of your router How To Reset Your Routerhttps://setuprouter.com/networking/how-to-reset-your-router/ If that does not help then you can try the following method below Use our MBST tool to do a System Repair Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, place a checkmark on all of the Repair System entries. Then click on the Repair System button and allow it to run and restart the system. After the restart please do the following Run the MBST Support Tool again. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete After the restart please do the following Run the MBST Support Tool again. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 24, 2021 Root Admin ID:1494481 Share Posted December 24, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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