Jump to content

Scan never finishes


Recommended Posts

Hello @MaDuBt and :welcome:

I'm sorry to read you have an issue with malware scans that never finish. Please follow the steps below to assist in troubleshooting the issue:

  1. Please download the Malwarebytes Support Tool (MBST).
  2. In that system's Downloads folder, open the mb-support-1.8.7.918.exe file.
  3. In the User Account Control pop-up window, please click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, please click Advanced.
  6. In the Advanced Options, please only click Gather LogsA status diagram displays the tool is Getting logs from your machine. Please wait for this task to fully complete.
  7. A .zip archive file named mbst-grab-results.zip will be saved to that system's desktop. Please upload/attach that .zip file in your next reply to this topic.

Thank you.

Edited by 1PW
  • Like 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.