[ RESOLVED ] Scan after wake not completing

[Buddy5]

I am having problems with MalwareBytes scheduled job not running at night using the default scheduled 2.01 AM job. I have a scheduled program to wake Windows minutes prior to the time that the scheduled MWB should start and change the sleep settings in power to more than adequate tme to allow MWB to finish  .  The program works as I have proven by running a sleep study with powercfg as well.   The program is a bat file   "powercfg /change standby-timeout-ac 35"

+ Power Estimation

Top

System Power State: Sleep

	START TIME	DURATION	STATE	ENTRY REASON	EXIT REASON	% CAPACITY REMAINING AT START
136	2021-10-1801:56:28	0:43:06	Sleep	System Idle	Timer - Windows will execute 'NT TASK\resetMWBytes_timer' scheduled task that requested waking the computer.	-

OS State Data

Data obtained from the Event Viewer Logger.

+ Detailed OS State Data

Top

System Power State: Active

 

Malware Bytes default scheduler job never started and started up as a run at next opportunity job when I woke the computer in the morning for regular usage. I can find no reason that this should not work.  The computer is obviously awake minutes before the scheduler job should start. May wake program wakes the system and resets the power configuration timer to stay awake adequate time for the program to complete.  The sleep study proves it did exactly that and the computer stayed awake the allotted 43 minutes. After the run has completed I have another powercfg scheduled timer that resets my power configuration back to my standard sleep time of 5 minutes. That program works as well but that is a moot point for this problem.  Any assistance would be greatly appreciated.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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[Porthos]

1 hour ago, Buddy5 said:

I am having problems with MalwareBytes scheduled job not running at night using the default scheduled 2.01 AM job. I have a scheduled program to wake Windows minutes prior to the time that the scheduled MWB should start and change the sleep settings in power to more than adequate tme to allow MWB to finish  .

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[Buddy5]

mbst-grab-results.zipmbst-grab-results.zipmbst-grab-results.zip

These are the system logs via the MWB tool advanced options.  

mbst-grab-results.zip

[AdvancedSetup]

Hello @Buddy5

Please try the following. Temporarily disable your McAfee real-time protection.

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

Setup exclusions between McAfee and Malwarebytes so that both programs trust each other.

https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

Let me know if that corrects your issue or not

Thanks

 

[Buddy5]

mbst-grab-results.zipmbst-grab-results.zipmbst-grab-results.zip

These are the system logs via the MWB tool advanced options.  

I have followed your instructions to run the MWB tool to delete and reinstall MWB.  It appears this has corrected the issue. I have used my wake timers to run both a quick scan and the default scan that comes with MWB by setting the times to coincide with the wake timers.  Both started the wake process and the scan ran as scheduled.  I have set the timers to run and wake the pc at 1:55 AM and MWB to 2:01. Will advise if any further issues.  Many thanks

[AdvancedSetup]

Excellent. Glad that was able to resolve your issue. If there is anything else please let us know.

Take care and stay safe out there @Buddy5

Cheers

 

[AdvancedSetup]

Closing this topic as it's been resolved.