Moander Posted October 13, 2021 ID:1483833 Share Posted October 13, 2021 I haven't directly opened Malaware until today. But I couldn't open it. I downloaded the support tool, ran it but it stopped during the initial scan. No sure why I can't get it to run. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 13, 2021 Root Admin ID:1483835 Share Posted October 13, 2021 Hello @Moander Sorry to hear you're having issues. Can you please run the Support Tool again and gather the logs and attach them here so that we can take a look Thank you Link to post Share on other sites More sharing options...
Moander Posted October 13, 2021 Author ID:1483837 Share Posted October 13, 2021 I can't get that to run now Link to post Share on other sites More sharing options...
Moander Posted October 13, 2021 Author ID:1483838 Share Posted October 13, 2021 Immediately says it responding Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 13, 2021 Root Admin ID:1483839 Share Posted October 13, 2021 Okay, please try the following @Moander Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
Moander Posted October 13, 2021 Author ID:1483840 Share Posted October 13, 2021 That won't open Link to post Share on other sites More sharing options...
Moander Posted October 13, 2021 Author ID:1483849 Share Posted October 13, 2021 Said I don't have permission to run that fie. I tried to run as admin but still doesn't work Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 13, 2021 Root Admin ID:1483850 Share Posted October 13, 2021 Okay, please try the following @Moander Link to post Share on other sites More sharing options...
Moander Posted October 14, 2021 Author ID:1483958 Share Posted October 14, 2021 OK, ran that. nothing found. Still cant open the file direct. My computer keeps shutting down as well. I'm not sure why, that just started happening. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 14, 2021 Root Admin ID:1483960 Share Posted October 14, 2021 Okay, lets try a 3rd party antivirus program and see if it finds anything Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking. I would suggest a free scan with the ESET Online Scanner Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on Full scan Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on the Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Link to post Share on other sites More sharing options...
Moander Posted October 15, 2021 Author ID:1484099 Share Posted October 15, 2021 The ESET found and resolved issues but the computer shut off before I could save the file. Is it still on my computer somewhere? Still having issues not being able to open malaware. I ran the reboot app as well. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 15, 2021 Root Admin ID:1484116 Share Posted October 15, 2021 Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller. PC Winvids - How to run Kaspersky TDSSKiller If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection. Once the tool has completed scanning make sure to re-enable your other security applications. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 20, 2021 Root Admin ID:1484730 Share Posted October 20, 2021 Hello @Moander Are you still with us? Please post a status update when you have a moment Thank you Link to post Share on other sites More sharing options...
Moander Posted October 22, 2021 Author ID:1484980 Share Posted October 22, 2021 Sorry ,I was out of town. I can't open the above link. And Malaware still will not run Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 22, 2021 Root Admin ID:1484981 Share Posted October 22, 2021 Please try another browser. You can also download it from another computer and place it on a USB stick and run it from there. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 22, 2021 Root Admin ID:1484982 Share Posted October 22, 2021 Please try to do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Moander Posted October 22, 2021 Author ID:1484987 Share Posted October 22, 2021 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 22, 2021 Root Admin ID:1484994 Share Posted October 22, 2021 Please go to Control Panel, Programs, Programs and Features and uninstall the following Bonjour Java 8 Update 171 McAfee Security Scan Plus I would recommend you consider not enabling browser notifications CHR Notifications: Default -> hxxp//www.aol.com; hxxps//www.bhphotovideo.com; hxxps//www.facebook.com; hxxps//www.instagram.com https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ Turn notifications on or off - Google Chrome Web Push notifications in Firefox Please go ahead and run the following fix after removing the items above. Please download the attached fixlist.txt file and save it to this location: C:\Users\mo\Downloads\NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run C:\Users\mo\Downloads\FRSTEnglish.exe and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Moander Posted October 25, 2021 Author ID:1485388 Share Posted October 25, 2021 Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 25, 2021 Root Admin ID:1485410 Share Posted October 25, 2021 Is Malwarebytes still having issues running? @Moander Link to post Share on other sites More sharing options...
Moander Posted October 25, 2021 Author ID:1485422 Share Posted October 25, 2021 seems to be running now. Thanks Link to post Share on other sites More sharing options...
Moander Posted October 25, 2021 Author ID:1485425 Share Posted October 25, 2021 Were there viruses or just Windows 10 updates? Or can't you tell? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 25, 2021 Root Admin ID:1485430 Share Posted October 25, 2021 Not really sure what specifically was causing an issue but we cleaned up some junk which hopefully was all it needed. If you do continue to have issue please let us know. Take care and have a great week Link to post Share on other sites More sharing options...
Moander Posted October 25, 2021 Author ID:1485431 Share Posted October 25, 2021 Thank you so much! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 26, 2021 Root Admin ID:1485441 Share Posted October 26, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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