andy-tettra Posted October 12, 2021 ID:1483643 Share Posted October 12, 2021 Hi, another one of our users reached out saying, "I'm unable to login because my malware is saying your login portal is not secure. The error I'm getting is ERR_SSL_PROTOCOL_ERROR" They use Malware Byes and it's detecting a false positive for app.tettra.co and tettra.com Can you please permanently add Tettra to the approved list? This is the second time this has happened in the past three months. Previous thread: Link to post Share on other sites More sharing options...
Staff TeMerc Posted October 12, 2021 Staff ID:1483647 Share Posted October 12, 2021 31 minutes ago, andy-tettra said: Hi, another one of our users reached out saying, "I'm unable to login because my malware is saying your login portal is not secure. The error I'm getting is ERR_SSL_PROTOCOL_ERROR" They use Malware Byes and it's detecting a false positive for app.tettra.co and tettra.com Can you please permanently add Tettra to the approved list? This is the second time this has happened in the past three months. Previous thread: Hello- We do not show either the domain nor the IP which the domain resides on in our database, was this perhaps a Browser Guard block? Link to post Share on other sites More sharing options...
andy-tettra Posted October 12, 2021 Author ID:1483649 Share Posted October 12, 2021 Maybe, I don't know. Can you check? Link to post Share on other sites More sharing options...
Porthos Posted October 12, 2021 ID:1483650 Share Posted October 12, 2021 2 minutes ago, TeMerc said: Hello- We do not show either the domain nor the IP which the domain resides on in our database, was this perhaps a Browser Guard block? app.tettra.co -Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, , -Website Data- Category: Phishing Domain: app.tettra.co IP Address: 172.67.170.92 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe (end) Link to post Share on other sites More sharing options...
andy-tettra Posted October 12, 2021 Author ID:1483651 Share Posted October 12, 2021 Can you fix that? Link to post Share on other sites More sharing options...
Staff TeMerc Posted October 12, 2021 Staff ID:1483659 Share Posted October 12, 2021 1 hour ago, andy-tettra said: Can you fix that? Found it and disabled the block. Removal should be reflected in the next database update going out in a few hours or so. Link to post Share on other sites More sharing options...
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