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Can't connect to internet and disabled malwarebytes


Go to solution Solved by Maurice Naggar,

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Hi :welcome:

I presume you have another pc where you could do downloads & a clean USB-thumb-flash  that you can use to shuttle back & forth for copying.

get & run the Malwarebytes MBAR anti-rootkit tool to do 1 run with it.

Disregard the title subject of the topic.

 

Run the MBAR tool as listed here 

 

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes

 

when done, I need the MBAR logs.

Upon completion of the scan or after the reboot, two files named mbar-log.txt and system-log.txt will be created.

 

Both files can be found in the extracted MBAR folder on your Desktop.

Please attach both files in your next reply.

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  • Solution

Confirm for me please.   Did you click on Cleanup button on MBAR and watch that it finished ?   Please make sure you have done that.

Thanks for the system-log report.

Next, I suggest a new scan for viruses & other malware.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on Scan Options & select FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Oce you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on screen display.  The only things that count are the End result at the end of the run.

 

Let me know the result of this.    This is likely to run for many hours   ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log  

the log will be at  

Windows\debug\msert.log

Please attach that log with your reply.

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I would recommend getting a readout report as to update status of some key apps.

Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe

and save the tool on the desktop.

  •                                If Windows's  SmartScreen block that with a message-window, then

                                         Click on the MORE INFO spot and over-ride that and allow it to proceed.

  • This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

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  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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