Sanlay Posted October 7, 2021 ID:1482988 Share Posted October 7, 2021 hello I have a problem when placing my serial key tells me this.mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 7, 2021 Staff ID:1482989 Share Posted October 7, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted October 7, 2021 ID:1482990 Share Posted October 7, 2021 23 minutes ago, Sanlay said: hello I have a problem when placing my serial key tells me this Please uninstall Bitdefender and restart the computer. Then try to activate again. Link to post Share on other sites More sharing options...
Sanlay Posted October 7, 2021 Author ID:1482991 Share Posted October 7, 2021 24 minutes ago, Porthos said: Desinstale o Bitdefender e reinicie o computador. Em seguida, tente ativar novamente. the problem persists Link to post Share on other sites More sharing options...
Porthos Posted October 7, 2021 ID:1482993 Share Posted October 7, 2021 5 minutes ago, Sanlay said: the problem persists Please get a new set of logs for us please. Link to post Share on other sites More sharing options...
Sanlay Posted October 7, 2021 Author ID:1482994 Share Posted October 7, 2021 22 minutos atrás, Porthos disse: Por favor, obtenha um novo conjunto de logs para nós, por favor. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 7, 2021 ID:1482995 Share Posted October 7, 2021 Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
Sanlay Posted October 7, 2021 Author ID:1483031 Share Posted October 7, 2021 9 hours ago, Porthos said: Faça o download do Farbar Recovery Scan Tool e salve-o em sua área de trabalho. Nota : você precisa executar a versão compatível com o seu sistema. Você pode verificar aqui se não tiver certeza se seu computador é de 32 ou 64 bits Clique duas vezes para executá-lo. Quando a ferramenta abrir, clique em Sim para isenção de responsabilidade. Pressione o botão Scan . Ele fará um log ( FRST.txt ) no mesmo diretório em que a ferramenta é executada. Anexe à sua resposta. Na primeira vez que a ferramenta é executada, ela também faz outro registro ( Addition.txt ). Anexe-o também à sua resposta. Obrigado It seems that this problem has no end :( Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 7, 2021 Root Admin ID:1483042 Share Posted October 7, 2021 Hello @Sanlay Sorry to hear you're having issues. We'll see if we're able to get things working for you, but the logs indicate the hard drive is having an issue. If that is the case, please make sure you have all your data backed up to an external USB drive before we continue. With a possible hard drive issue you might lose data if we stress the drive. Erros de Sistema: ============= Error: (10/07/2021 12:32:40 PM) (Source: disk) (EventID: 7) (User: ) Description: O dispositivo, \Device\Harddisk0\DR0, possui um setor defeituoso. System Errors: ============ Error: 07/10/2021 12:32:40 PM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad sector. The computer appears to be several years old. BIOS: Insyde Corp. V1.10 12/15/2014 placa-mãe: Acer Aspire ES1-512 If you need assistance backing up your data please let me know. Thank you Link to post Share on other sites More sharing options...
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