Hosted Customer website blocked temporarily?

[AFD]

Cusomers report MalwareBytes is blocking our custoemr portal at  https://web.alpinefoods.com/weborder/nxlogin.pgm?.

When testing this I saw a MalwareBytes mesage saying the site is considered unsafe. Selecting the Continue anyway option didn't work until I reloaded the page.

Since then, no more reports. This has happened once previously a few weeks ago.

Pleae check why this site is being blocked.

[Porthos]

8 minutes ago, AFD said:

When testing this I saw a MalwareBytes mesage saying the site is considered unsafe.

Can you get a screenshot. or a log if it Malwarebyte Premium blocking it.

 

[AFD]

If this re-occurs, I will try to get a screenshot. The screen included the wording "Website blocked due to alertLoop".

[Porthos]

1 minute ago, AFD said:

"Website blocked due to alertLoop".

That helps. Staff will review.

[gonzo]

alertLoop and notificationLoop blocks are both due to (1) the website code being extremely enthusiastic about talking to the user (alerts/warnings/notifications), or (2) the user deciding that if he keeps doing what didn't work before often enough, maybe it will work.  You can't control the user, but if you can slow down extra dialog to the user, that would prevent the block from occurring.

I have whitelisted the site.  Please allow 15-30 minutes for changes to take effect.

[AFD]

Thak you! I assume the second cause is related to multiple attempts to login despite being told the user name/pw are incorrect?

[gonzo]

That would be a common scenario, yes.  Any time there is validation of user-supplied input, they may find a way of doing it wrong.