swager5199 Posted October 3, 2021 ID:1482511 Share Posted October 3, 2021 I tried running a suspicious copy of Adobe Premiere and now I seem to have a plethora of the latest viruses on my PC. Please help. I've attached my FRST scans below. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Solution kevinf80 Posted October 3, 2021 Solution ID:1482516 Share Posted October 3, 2021 Hello swager5199 and welcome to Malwarebytes, Continue with the following: Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.Note: If the tool warned you about an outdated version please download and run the updated version.NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Download Malwarebytes version 4 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Close out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Open Malwarebytes Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Text file (*.txt), then name the file and save to a place of choice, recommend "Desktop" then attach to reply Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download "Microsoft's Safety Scanner" and save direct to the desktop Ensure to get the correct version for your system....https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Right click on the Tool, select Run as Administrator the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\msert.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... fixlist.txt 1 Link to post Share on other sites More sharing options...
swager5199 Posted October 3, 2021 Author ID:1482519 Share Posted October 3, 2021 Hello Kevin. I did all the steps mentioned above and have provided all the logs required After another scan adwcleaner was able to remove the 1 remaining threat that was shown failed in the log provided. I don't know if the issue is fixed as I don't have time to check/test right now but will update as soon as I can. Really Thanks for the help! Fixlog.txt Malwarebytes scan history.txt adwcleaner scan.txt msert.log 1 Link to post Share on other sites More sharing options...
kevinf80 Posted October 3, 2021 ID:1482520 Share Posted October 3, 2021 Thanks for the logs and the update, can you run another scan with Malwarebytes see if anything shows in the produced log... 1 Link to post Share on other sites More sharing options...
swager5199 Posted October 3, 2021 Author ID:1482521 Share Posted October 3, 2021 Thanks for the quick reply. I've attached the new log. And really thanks for the help, the issue seems to be fixed now. mb scan log.txt 1 Link to post Share on other sites More sharing options...
kevinf80 Posted October 3, 2021 ID:1482522 Share Posted October 3, 2021 Hello swager5199 Run your system for maybe a day see if all is ok, post back when you are satisfied and we can clean up... Thanks, Kevin.. 1 Link to post Share on other sites More sharing options...
swager5199 Posted October 4, 2021 Author ID:1482576 Share Posted October 4, 2021 Hey Kevin, The issue seems to be fixed now. I've run a few more scans from the ones you mentioned above and everything seems to be clean now. And once again.. I'm really grateful to you for the help and knowledge you provided and I will try to be more cautious from now on. swager5199.. 1 Link to post Share on other sites More sharing options...
kevinf80 Posted October 4, 2021 ID:1482588 Share Posted October 4, 2021 Hiya swager5199, Thanks for the update, good to hear your system is back to normal. Continue to finish up: Right click on FRST here: C:\Users\swage\OneDrive\Desktop\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Consider the following: Disable Remote Desktop: https://www.tenforums.com/tutorials/92433-enable-disable-remote-desktop-connections-windows-10-pc.html Disable Windows Telemetry: https://helpdeskgeek.com/windows-10/how-to-disable-windows-10-telemetry/ Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Will also work for Opera and Edge.. PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... 1 Link to post Share on other sites More sharing options...
kevinf80 Posted October 4, 2021 ID:1482601 Share Posted October 4, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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