Jump to content

Fake McAfee and Microsoft Virus alert pop-ups


Go to solution Solved by Maurice Naggar,

Recommended Posts

  • Solution

Hello  :welcome:

Start with these steps.

Clear / delete the Cache and browsing history on EDGE browser
see this MS link https://bit.ly/3zG3752

You should delete the Browsing history
Download history
Cached images & files

Do that & then Close the Edge browser.

If you were using a different web browser, let me know which one.

Edited by Maurice Naggar
Link to post
Share on other sites

Very good.  That helps a lot.  ( Never be afraid of using the X control icon to force a Close of a program that has gone awry. ).  That step helped. Npw lets follow up.

Please do not be using other apps or web browsers during these next procedures. Only use web browser for purpose to get to this forum.

[    1    ]

As a next basic step, Please  make very very sure to  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

[    2    ]

We will use FRST64.exe  on Desktop folderr to run a custom script.    The system will be rebooted after the script has run.

This custom script is for  xrayvision  only / for this machine only.

This custom script has some specific things, plus some general aspect to help the system overall.

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will rebuild the Winsock.  

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome,  and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 
If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.

Please save the (attached file named) FIXLIST.txt   to the  DESKTOP  folder   

Fixlist.txt


Start the Windows Explorer and then, to the Desktop   folder.


RIGHT click on  FRST64.exe    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

IF you get a block message from Windows about this tool......
click line More info information on that screen
and click button Run anyway on next screen.

on the FRST window:
Click the Fix button just once, and wait.

frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity   


Please know this will do a Windows Restart.   Just let it do its thing.  

Link to post
Share on other sites

Bravo.  That is good. The disk storage has recovered a big amount of space by deleting temporary areas.  Some 96.6 GB

You can set your web browsers to delete cache files upon Exit out of the browser  ( when closing it ).

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

Then be sure to close all web browsers.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.

 

Link to post
Share on other sites

Bravo.  That is excellent.  Beef-up all your web browsers by adding ( on each one) the appropos Malwarebytes Browser Guard, which is free. It will keep them safer by protecting them from sites known to be unsafe.

Let me suggest that you get your browsers each, as applicable, to have the Malwarebytes Browser Guard.

See Support article how-to

https://support.malwarebytes.com/hc/en-us/articles/360038520374-Install-Malwarebytes-Browser-Guard
The Edge, Chrome, & Brave browser each can use the version that is for Chrome. Mozilla Firefox can use the one for Firefox. Do let me lnow in case you need other help.  😄

Link to post
Share on other sites

You are very welcome.

Consider using PatchMyPC, keep all your software up-to-date - https://patchmypc.com/home-updater#download

To remove the FRST64 tool & its work files, do this. Go to your Desktop folder. Do a RIGHT-click on FRST64.exe & select RENAME & then change it to

UNINSTALL.exe

 
Then run that ( double click on it) to begin the cleanup process.  Adwcleaner you may keep and use as needed.

Any other download file I had you download, you may delete. 

Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

Stay safe.  I wish you all the best.     :cool:
I am marking this case for closure.

Please review the following for Tips to help protect from infection

All the best to you.  😃

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.