MWB 4.4.7.134 Minor bug - Tray icon not showing up on bootup

[Clang]

I have scheduled scans setup for 7:30 am  . If the Pc is turned on after 7:3 0am the icon will not show up but it will do the scan. 

Attached is the log from the support tool. 

mbst-grab-results.zip

[AdvancedSetup]

Hello @Clang

Let me have you try doing a clean removal and reinstall of the program and let me know if that corrects the issue.

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[Clang]

Started pc at 7:00 and and it did this again . Malwarebytes service was active in the task manager but that was it..

Rebooted and the icon showed up and malwarebytes tray application showed up in the task manager this time.

Will do the fix later.

Edited September 29, 2021 by Clang

[AdvancedSetup]

Hello @Clang

Following up to see if you were able to do the Clean Removal and reinstall and see if that corrected your issue.

Please post a status update once you're able to

Thank  you

 

[Clang]

Done,but protected folder assess blocked  %userprofile%\OneDrive\Desktop\

and it didnt restart. but it did reinstall and here is the report .

 

I rebooted my pc and the icon did not show up. will try again

 

Thank you.

 

 

mbst-grab-results.zip

Edited September 29, 2021 by Clang

[Clang]

Tried clean install again, it did not reboot again..Below is the file it produced this time around:

I noticed It also wants to install privacy that I don't use....and I skipped that.

Support tool log is attached for the latest clean install.

 

shut down pc and restarted and the icon is there.

I will see what happens on the next boot up

Thanks

 

 

mbst-clean-results.txt mbst-grab-results.zip

Edited September 29, 2021 by Clang

[AdvancedSetup]

Thank you for the logs and updates @Clang

Please restart the computer a few more times and let me know if there are any further issues with the tray icon loading the Malwarebytes program

Cheers

 

[Clang]

I rebooted 2 times and both times the icon showed up right next to the volume icon were I'm so use to seeing it.😀

Will call it quits for the night and will see how its goes in the next few mornings.

Thank you.

[AdvancedSetup]

You're quite welcome. Glad it's working well again

Cheers

 

[Clang]

Happened again today. Problem is like https://forums.malwarebytes.com/topic/279501-malwarebytes-icon-not-loading-in-system-tray/      Turned off fast startup and will see how it goes. 

[Porthos]

32 minutes ago, Clang said:

Turned off fast startup and will see how it goes. 

Honestly, I turn it off on all computer I repair. Saves lots of support calls.

[Clang]

Welp... after disabling fast startup the icon is showing up now but I get ....

Now on start up at times. I will click on this and sign in(have password on startup) and its ok for awhile.

One thing I noticed it ihis area will say you need to update you account settings . It will have me log in to my windows account. 

[Porthos]

3 hours ago, Clang said:

One thing I noticed it ihis area will say you need to update you account settings . It will have me log in to my windows account. 

Click Verify on the screen and follow the instructions.

[Clang]

I did that but the message comes back after a day .

Edited October 7, 2021 by Clang

[Firefox]

I found that on users that use a local account, Microsoft is trying their hardest to convert them to Microsoft accounts.  Make sure you are really signing into your computer currently with a Microsoft account, if you are then do what was suggested above by @Porthos

I like to leave my accounts local, so I usually cancel that when it comes up.  Another reason it may come up is if your using O365.

[AdvancedSetup]

Please click on Start / Search and type in SETTINGS and take a screenshot (make sure it's not showing any private information you don't want shown in public)

 

 

[Clang]

[AdvancedSetup]

Please see the following and see if that helps you

https://www.bruceb.com/2019/09/how-to-get-rid-of-the-microsoft-account-problem-notification/

 

[Clang]

Followed that and the setting are off allready. I also uninstalled nordvpn in case the changing ip adress is freaking it out.

[AdvancedSetup]

Okay, restart the computer and see if you're still having an issue please.

 

[Clang]

I shutdown/restarted 3 times after I did that. The MWB icon is where it should be at and the message is staying away. . 

6 minutes ago, AdvancedSetup said:

Okay, restart the computer and see if you're still having an issue please.

 

 

[AdvancedSetup]

Great. Since the issue is resolved now I'll go ahead and close the topic.

If you do need further assistance though please let us know

Thank you @Clang