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I cannot get on the internet until I turn off all Malwarebytes.


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This has been going on for about 2 weeks off and on. I cannot open Chrome or Edge as they come back with a DNS error. Once I turn off all 4 Malwarebyte apps, then it is ok. Any help would be appreciated as I run several online businesses and this has crippled my operations.

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Hello @cterry877 and :welcome:

I'm sorry to read you have an issue with multiple systems but please let's concentrate on only one of the several systems to keep possible confusion at a minimum.

  • Please download the Malwarebytes Support Tool.
  • In the system's Downloads folder, open the mb-support-1.8.7.918.exe file.
  • In the User Account Control pop-up window, please click Yes to continue the installation.
  • Run the MBST Support Tool.
  • In the left navigation pane of the Malwarebytes Support Tool, please click Advanced.
  • In the Advanced Options, please only click Gather LogsA status diagram displays the tool is Getting logs from your machine. Please wait for this task to fully complete.
  • A zip file named mbst-grab-results.zip will be saved to the system's desktop. Please upload that file in your next reply to this topic.

Thank you.

 

Edited by 1PW
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Is there no support from Malwarebytes? Thanks for your attempt to help.  This is just getting very frustrating having to support several online businesses. This all happened after the last Malwarebytes upgrade.  I have had both Malwarebytes and Surfshark for years and never had this problem until then.  Thanks for your help. I am also a retired IT Mgr of 33 years.

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4 hours ago, cterry877 said:

Is there no support from Malwarebytes?

As it is the weekend, Most of the staff are off. We are trying to assist.

You log also shows issues in Chrome due to the sync function. Please follow the following guide.

 

 

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  • Root Admin

Hello @cterry877

Sorry to hear your computer is having issues. According to the current logs the issue started on 9/23 which also corresponds to when you started your topic. There were two members already assisting you. If you're available I can assist you in looking at  your computer.

My initial guess is that either McAfee or Malwarebytes made an update that affected the other. Prior to 9/23/2021 the logs do not indicate this issue was ongoing.

 

Application errors:
==================
Error: (09/24/2021 01:27:49 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15515

Error: (09/24/2021 01:27:49 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15515

Error: (09/24/2021 01:27:49 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/23/2021 09:02:07 PM) (Source: SecurityCenter) (EventID: 17) (User: )
Description: Security Center failed to validate caller with error %1.

Error: (09/23/2021 08:51:35 PM) (Source: SecurityCenter) (EventID: 17) (User: )
Description: Security Center failed to validate caller with error %1.

Error: (09/23/2021 08:26:10 PM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=26, authorId=0, vendorId=0, vendorType=0

Error: (09/23/2021 08:26:10 PM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=25, authorId=0, vendorId=0, vendorType=0

Error: (09/23/2021 08:26:10 PM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=13, authorId=0, vendorId=0, vendorType=0


System errors:
=============
Error: (09/24/2021 08:41:59 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Intel(R) HD Graphics Control Panel Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (09/24/2021 08:41:59 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Intel(R) HD Graphics Control Panel Service service to connect.

Error: (09/24/2021 08:40:09 PM) (Source: Schannel) (EventID: 4103) (User: NT AUTHORITY)
Description: A fatal error occurred while creating a TLS client credential. The internal error state is 10013.

Error: (09/23/2021 10:00:04 PM) (Source: DCOM) (EventID: 10000) (User: OLDWESTGOLD-DEL)
Description: Unable to start a DCOM Server: {0358B920-0AC7-461F-98F4-58E32CD89148}. The error:
"2147942767"
Happened while starting this command:
C:\WINDOWS\system32\DllHost.exe /Processid:{3EB3C877-1F16-487C-9050-104DBCD66683}

Error: (09/23/2021 09:56:25 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Intel(R) HD Graphics Control Panel Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (09/23/2021 09:56:25 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Intel(R) HD Graphics Control Panel Service service to connect.

Error: (09/23/2021 09:02:08 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/23/2021 08:29:32 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Intel(R) HD Graphics Control Panel Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

 

If you'd like me to assist you in working on the computer issues please let me know. If instead you'd rather pursue seeking a product refund we can do that. You would need to open a ticket on the Help desk to start the process. It will probably take 3 to 5 business days for a reply but they will follow through with you for a refund if wanted.

https://support.malwarebytes.com/hc/en-us/requests/new

 

Thank you and again sorry your computer is having issues.

 

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