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Minimizing Malwarebytes stops it running, scanning.


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Hi there folks, 

I have Malwarebytes pro and have not noticed this problem before, I have the latest build.

If I start a scan and then Minimize the GUI, Malwarebytes stops scanning, though there is a  lot of disk activity on the led indicator on desktop.

Restoring the GUI and it starts scanning again.

I am sure I would have noticed this before as I would like Malwarebytes to continue a scan once started and when the GUI is minimized.

Any help appreciated.

Thanks a lot.

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  • Root Admin

I'm not able to duplicate that issue @donegaljoe

Let us get some logs please

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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