rtverik Posted September 13, 2021 ID:1479574 Share Posted September 13, 2021 Greetings, It seems our users are getting blocked from visiting our websites and we believe it to be a false positive. Can you please let me know how to resolve this? It looks like its affecting realtourvision.com and all of the subdomains.... Thanks! Link to post Share on other sites More sharing options...
thisisu Posted September 13, 2021 ID:1479603 Share Posted September 13, 2021 Hello, Thanks for your report. I am removing one of the blocks which we had on the parent domain. This should take affect in the next database update. This sibling though will remain blocked until the PDF can be removed. https://manage3.realtourvision.com/rtv/ckfinder/userfiles/images/files/munikuwulasaxineka.pdf https://www.virustotal.com/gui/url/3fab9538106c983fa10e6585f64b6a808ba28803e9d1945df7ca1d9594a9c234/detection Regards Link to post Share on other sites More sharing options...
RTVinc Posted September 13, 2021 ID:1479605 Share Posted September 13, 2021 (edited) Thank you for jumping in on this. We appreciate you helping to remove that. Lots of our real estate photographers use your software and they're suddenly very scared to go to our www.realtourvision.com website and login to your virtual tour manager at https://manage.realtourvision.com Also our virtual tours are being blocked too on many hospital, assisted care and real estate websites. Anything you can do to help is SUPER appreciated. Thank you so much. Edited September 13, 2021 by AdvancedSetup disabled live hyperlink Link to post Share on other sites More sharing options...
rtverik Posted September 13, 2021 Author ID:1479615 Share Posted September 13, 2021 26 minutes ago, thisisu said: Hello, Thanks for your report. I am removing one of the blocks which we had on the parent domain. This should take affect in the next database update. This sibling though will remain blocked until the PDF can be removed. https://manage3.realtourvision.com/rtv/ckfinder/userfiles/images/files/munikuwulasaxineka.pdf https://www.virustotal.com/gui/url/3fab9538106c983fa10e6585f64b6a808ba28803e9d1945df7ca1d9594a9c234/detection Regards Thank you very much for bringing that to our attention. I have found and eliminated the offending file. Please let me know if you need anything else. Your help is appreciated. Link to post Share on other sites More sharing options...
Solution thisisu Posted September 13, 2021 Solution ID:1479624 Share Posted September 13, 2021 39 minutes ago, RTVinc said: Thank you for jumping in on this. We appreciate you helping to remove that. Lots of our real estate photographers use your software and they're suddenly very scared to go to our www.realtourvision.com website and login to your virtual tour manager at https://manage.realtourvision.com Also our virtual tours are being blocked too on many hospital, assisted care and real estate websites. Anything you can do to help is SUPER appreciated. Thank you so much. 13 minutes ago, rtverik said: Thank you very much for bringing that to our attention. I have found and eliminated the offending file. Please let me know if you need anything else. Your help is appreciated. Thank you. All blocks on the domain have been removed pending an database update. There is an update in progress at the moment but I'll update shortly afterwards so you see the changes soon. Regards Link to post Share on other sites More sharing options...
gonzo Posted September 13, 2021 ID:1479644 Share Posted September 13, 2021 I have just verified that the block is no longer in effect. Link to post Share on other sites More sharing options...
rtverik Posted September 13, 2021 Author ID:1479645 Share Posted September 13, 2021 Thanks for your help! We really appreciate it! Case Closed. Link to post Share on other sites More sharing options...
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