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Adding license keys to existing subscription about to expire on Oct 11, 202


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Hello,

Searching the forum, not quite finding what i'm looking for hence this new topic.

My current 2 years, 10 devices subscription of MB Premium (aka. Basic level) expires on Oct 11, 2021.

Today I've first purchased 1 year, 10 devices license from Best Buy and received license key for 1 year subscription.

Then i was popped up a deal from Malwarebytes to purchase 2 years of 10 devices at same price as what i paid in 2019.  Great!

So i purchased that.  And received license key for 2 years subscription.

Naturally i wanted to return my Best Buy purchased license.  But because it was purchased as a digital content, i'm SOL'ed.

My question to experts in this forum is, can i add both license keys, and get total of 2+1=3 years of subscription once my current subscription ends on Oct 11, 2021?

 

Thank you.

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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3 minutes ago, gixxerbwm said:

Today I've first purchased 1 year, 10 devices license from Best Buy and received license key for 1 year subscription.

Since it came from Best buy, I do not think it can be added to create a 3yr sub out of your 2 yr.

7 minutes ago, gixxerbwm said:

Then i was popped up a deal from Malwarebytes to purchase 2 years of 10 devices at same price as what i paid in 2019.  Great!

That is what usually happens about 30 days before your renewal.

I would contact support to ask your question.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

 

 

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