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Cloud Definitions Not Downloading


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when i run a scan with adwcleaner, the cloud-definitions are not being downloaded.

here is an example of a scan-log showing that the cloud-definitions are not being downloaded:

# -------------------------------
# Malwarebytes AdwCleaner 8.3.0.0
# -------------------------------
# Build:    06-29-2021
# Database: 2021-06-29.1 (Local)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    08-30-2021
# Duration: 00:00:08
# OS:       Windows 10 Home
# Scanned:  31952
# Detected: 0

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

notify me.jpeg

mbst_advanced_gather_logs.jpg

mbst_get_started.jpg

mbst_getting_logs.jpg

mbst_log_saved_desktop.jpg

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Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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1 hour ago, Porthos said:

Please do the following so that we may take a closer look at your installation for troubleshooting:

i am using the adwcleaner program, not the malwarebytes antimalware program. with the adwcleaner program, there is no installation. it is just a single file that runs without any installation.

before going to the trouble of running the malwarebytes support tool, i think someone should check to see if the problem is on malwarebytes' end, which i think it is.

i have seen this problem before where it seemed that the cloud-definitions were not downloading. then they were downloading. now they are back to not downloading. again, i think the problem is on malwarebytes' end.

it should be simple for someone to test to see if the problem is on malwarebytes's end: simply download and run the adwcleaner program and see if the cloud-definitions are downloaded, or not, when running a scan with the adwcleaner program.

in case you are not familiar with the adwcleaner program, here is a link for downloading it:

https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Edited by redwolfe_98
typo
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37 minutes ago, redwolfe_98 said:

i am using the adwcleaner program, not the malwarebytes antimalware program. with the adwcleaner program

The same instructions are in the auto reply with screenshots.To diagnose the issue staff would like the logs. They are not just for the main program

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