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My website is labelled as dangerous by Malwarebytes


John_038
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Go to solution Solved by JPopovic,

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Hi,

One of my customers sent me an email saying:

"I wanted to let you know that when I click on your email to take me to your website, my malware filter, Malwarebytes, blocks me saying your website is dangerous."

She also sent me a screenshot of message. See attached. My website serena-west.com is not dangerous. Can you please unblock it?

240540705_376430253846481_654598883562455821_n.jpg

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Based on the first set of test results (VirusTotal), our researchers looked deeper.  They have decided that the site should be blocked by our premium product.  I cannot lift the premium block based on their findings.

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The issue is not 9 of 89, it is WHICH 9.  Those sites have high reliability. If I saw one phishing block (particularly by one specific vendor), I might ignore it. These results were cause for concern.

Considering the type of test results, I would focus efforts on checking code related to login and account maintenance, looking for any changes/updates.

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@gonzo Can you please relook at the test results for our URL (serena-west.com)? We have reached out to all of the security vendors and now only 1 out of 89 have flagged us. Can you please unblock our site with your premium product.

 

https://www.virustotal.com/gui/url/68ccee4530342ae6ea690a0ef786f040a3d9a0d1bfc08c4b857af71ac8e90954/detection

https://safeweb.norton.com/report/show?url=serena-west.com

https://sitecheck.sucuri.net/results/www.serena-west.com

https://www.ssllabs.com/ssltest/analyze.html?d=www.serena-west.com&s=34.199.78.82

 

 

 

Edited by AdvancedSetup
corrected font issue
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