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Need help restoring Files from Quarantine in History, no checkbox


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Hello...I need help, urgently. I checked help files but can't find an answer to my problem. Tonight I did a scan, not knowing what the files are put them in Quarantine. I wish I hadn't!!!!  Am pretty sure now it was a False positive... Now get the Blue Screen fltmgr.sys error. Detection History shows 10 files in quarantine from ages ago, the History tab shows the most recent 4 files, but no checkmark to restore!! I think one of the files in there is critical  Windows System Driver. How can I get these files back?? I'm not a Techie and need a step by step.  Thanks so much

Tina

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/28/21
Scan Time: 8:43 PM
Log File: 479ac87a-087b-11ec-a90e-bcaec5a13892.json

-Software Information-
Version: 4.4.5.130
Components Version: 1.0.1430
Update Package Version: 1.0.44453
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Tina-Asus\Krista

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 313368
Threats Detected: 4
Threats Quarantined: 4
Time Elapsed: 27 min, 50 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 2
PUP.Optional.DriverAgent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\DrvAgent64, Quarantined, 3636, 345587, , , , , , 
PUP.Optional.InstallCore, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\FormatFactory, Quarantined, 516, 387418, , , , , , 

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 2
PUP.Optional.DriverAgent, C:\WINDOWS\SYSWOW64\DRIVERS\DRVAGENT64.SYS, Quarantined, 3636, 345587, 1.0.44453, , ame, , 8407DDFAB85AE664E507C30314090385, 05F052C64D192CF69A462A5EC16DDA0D43CA5D0245900C9FCB9201685A2E7748
PUP.Optional.InstallCore, C:\PROGRAM FILES (X86)\FORMATFACTORY\UNINST.EXE, Quarantined, 516, 387418, 1.0.44453, , ame, , B096745186A1D1942222C685E7A997BD, A4F4B28749237680BD7FEE761B4C1E108FE1CA1414CAC698FA4013C05ECE6D68

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

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Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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Hi Phobos...thought I'd let you know I resolved the issue. I did a chkdsk /f as well as a couple other things but the problem persisted...until...I disabled Malwarebytes. I had had the free version but accepted a Trial to the Pro. I initially thought that maybe it was my Hdmi to a TV monitor but hadn't had an issue before so disabled Malwarebytes and the problem went away. Will update some Drivers and then enable again. Thanks for your help.

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