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Need help restoring Files from Quarantine in History, no checkbox

tinah
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tinah

tinah

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Hello...I need help, urgently. I checked help files but can't find an answer to my problem. Tonight I did a scan, not knowing what the files are put them in Quarantine. I wish I hadn't!!!!  Am pretty sure now it was a False positive... Now get the Blue Screen fltmgr.sys error. Detection History shows 10 files in quarantine from ages ago, the History tab shows the most recent 4 files, but no checkmark to restore!! I think one of the files in there is critical  Windows System Driver. How can I get these files back?? I'm not a Techie and need a step by step.  Thanks so much

Tina

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
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Thanks in advance for your patience.

-The Malwarebytes Forum Team

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tinah

tinah

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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/28/21
Scan Time: 8:43 PM
Log File: 479ac87a-087b-11ec-a90e-bcaec5a13892.json

-Software Information-
Version: 4.4.5.130
Components Version: 1.0.1430
Update Package Version: 1.0.44453
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Tina-Asus\Krista

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 313368
Threats Detected: 4
Threats Quarantined: 4
Time Elapsed: 27 min, 50 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 2
PUP.Optional.DriverAgent, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\DrvAgent64, Quarantined, 3636, 345587, , , , , , 
PUP.Optional.InstallCore, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\FormatFactory, Quarantined, 516, 387418, , , , , , 

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 2
PUP.Optional.DriverAgent, C:\WINDOWS\SYSWOW64\DRIVERS\DRVAGENT64.SYS, Quarantined, 3636, 345587, 1.0.44453, , ame, , 8407DDFAB85AE664E507C30314090385, 05F052C64D192CF69A462A5EC16DDA0D43CA5D0245900C9FCB9201685A2E7748
PUP.Optional.InstallCore, C:\PROGRAM FILES (X86)\FORMATFACTORY\UNINST.EXE, Quarantined, 516, 387418, 1.0.44453, , ame, , B096745186A1D1942222C685E7A997BD, A4F4B28749237680BD7FEE761B4C1E108FE1CA1414CAC698FA4013C05ECE6D68

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

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Porthos

Porthos

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Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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tinah

tinah

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Hi Phobos...thought I'd let you know I resolved the issue. I did a chkdsk /f as well as a couple other things but the problem persisted...until...I disabled Malwarebytes. I had had the free version but accepted a Trial to the Pro. I initially thought that maybe it was my Hdmi to a TV monitor but hadn't had an issue before so disabled Malwarebytes and the problem went away. Will update some Drivers and then enable again. Thanks for your help.

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