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Why is Malwarebytes 4.x ignoring settings?


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Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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  • 3 weeks later...

On a few of my headless systems I have both the Settings ==> Application updates options turned "off". *reason explained below

However, Malwarebytes 4.4 does not respect the settings and continues to notify. Looking in the firewall logs Malwarebytes is also attempting to download the updates against my explicit settings.

This is how malware behaves.

Why is Malwarebytes doing this? I've already purchased licenses for all my systems, those licenses auto renew annually, so there is nothing to market to me nor do I EVER want to see you push marketing ads or offers to me, you're only making me angry and consider alternatives.


*Automatic updates are turned off because blind Malwarebytes updates have incorrectly identified applications and services on these systems as "unwanted" or "malware" multiple times over the years. This occurs regardless of "Allow List" settings, and caused system failures requiring manual corrective actions to recover the systems. But Malwarebytes ignoring the "Allow List" is a separate complaint.

2021-08-28_malwarebytes_misbehaving.jpg

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  • Root Admin

Hello @ScottR

Let us get some logs so that we can take a look and see what might be going on.

What programs, files, folders, or processes are on your allow list that are being ignored?

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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