support@mail.malwarebytes.com is Full

[Utomo]

Hello 

I got renewal remider. but we did not need to renew it/ want to stop the auto renewal. but when we reply the email it show 

support@mail.malwarebytes.com    Delivery has failed to these recipients or groups: support@mail.malwarebytes.com (support@mail.malwarebytes.com) The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. please check the mailbox and also disable the autorenewal for the 10 malwarebytes    Thank you    Utomo Prawiro

 

 

 

 

Edited August 24, 2021 by AdvancedSetup
removed image with personal information

[Porthos]

7 minutes ago, Utomo said:

but we did not need to renew it/ want to stop the auto renewal. but when we reply the email it show 

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[Utomo]

OK thank you 

[AdvancedSetup]

I have removed the images with personal information in them. I've also sent email to ask someone to check on the mailbox.

Thank you

 

[AdvancedSetup]

The mailbox issue should be resolved now. For your renewal issue please work with the Help Desk and they can assist you

Thank you