Jump to content

[ RESOLVED ] Recently unable to scan a single file/folder....Malwarebytes free

Go to solution Solved by Porthos,

Recommended Posts

Hello. I do regular bi-weekly system scans with Malwarebytes free (with no issues whatsoever). Today I wanted to scan a recently downloaded file. I right click the file/folder and have the option to scan with all of my available Spyware/Malware programs. All of them work....except Malwarebytes. The option is there to "Scan With Malwarebytes" but it does not open or "fire up" the program. Not a huge deal (I reckon) but this has always worked in the past for me (with MB Free). Any tips appreciated. I just updated to today and "Windows Explorer Settings" is toggled "on" and it still won't open for a designated folder/file scan. AGAIN...running a regular scan works fine and right clicking to run a scan with other programs (i.e. MSE) works as expected. Thanks in advance. Cheers.

Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.













If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key



Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

On 8/23/2021 at 5:56 PM, Porthos said:

Hello. Thanks for the reply. I downloaded the tool and attempted to extract it and got the ".NET 4.0 Updates are required...etc". I opened Windows Update and found the following under "optional updates":

(3) updates each labled:

Update for Microsoft .NET Framework 4 on Windows..etc..

as well as this:

Microsoft .NET 4.8 for Windows 7 for x64

Should I download each incremental update or go straight to 4.8?

Also...this is my backup PC running Windows 7. No malware detected (on multiple scans). Cheers.

Link to post
Share on other sites

Updated .NET Framework successfully. Was not asked to restart but did so (out of precaution). MWB Support Tool uninstalled and reinstalled MWB  successfully as well. Checked and the "right click" scan with MWB is fully functional again.  Also ran a full scan and all is clear. Thanks so much for your help. Cheers.

p.s. The MWB support tool did not leave a desktop icon (or one that I can find or create a shortcut toward). I still have the install download (as well as the Farbar Recovery Scan Tool that was leftover) which I will save. Did the tool leave an "installed" program on my pc (or is this an "extract and run as needed" temporary thing). Thanks.

Edited by Quartermass
Link to post
Share on other sites

This topic is now closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.