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[ RESOLVED ] Recently unable to scan a single file/folder....Malwarebytes free 4.4.5.130


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Hello. I do regular bi-weekly system scans with Malwarebytes free (with no issues whatsoever). Today I wanted to scan a recently downloaded file. I right click the file/folder and have the option to scan with all of my available Spyware/Malware programs. All of them work....except Malwarebytes. The option is there to "Scan With Malwarebytes" but it does not open or "fire up" the program. Not a huge deal (I reckon) but this has always worked in the past for me (with MB Free). Any tips appreciated. I just updated to 4.4.5.130 today and "Windows Explorer Settings" is toggled "on" and it still won't open for a designated folder/file scan. AGAIN...running a regular scan works fine and right clicking to run a scan with other programs (i.e. MSE) works as expected. Thanks in advance. Cheers.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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On 8/23/2021 at 5:56 PM, Porthos said:

Hello. Thanks for the reply. I downloaded the tool and attempted to extract it and got the ".NET 4.0 Updates are required...etc". I opened Windows Update and found the following under "optional updates":

(3) updates each labled:

Update for Microsoft .NET Framework 4 on Windows..etc..

as well as this:

Microsoft .NET 4.8 for Windows 7 for x64

Should I download each incremental update or go straight to 4.8?

Also...this is my backup PC running Windows 7. No malware detected (on multiple scans). Cheers.

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Updated .NET Framework successfully. Was not asked to restart but did so (out of precaution). MWB Support Tool uninstalled and reinstalled MWB  successfully as well. Checked and the "right click" scan with MWB is fully functional again.  Also ran a full scan and all is clear. Thanks so much for your help. Cheers.

p.s. The MWB support tool did not leave a desktop icon (or one that I can find or create a shortcut toward). I still have the install download (as well as the Farbar Recovery Scan Tool that was leftover) which I will save. Did the tool leave an "installed" program on my pc (or is this an "extract and run as needed" temporary thing). Thanks.

Edited by Quartermass
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