Wm-Peck-1958 Posted August 23, 2021 ID:1476413 Share Posted August 23, 2021 Ok, I purchased "Privacy" but how do you set up a VPN? I searched the knowledge base and don't find anything. I figured there is some help page that says "Here's how you set up a VPN" - but I can't find it. *I'm pretty good with computers. I'm not writing code for NASA, but I am pretty good with software, SPSS, Oracle, Business Objects, few other things. Link to post
Staff Malwarebytes Posted August 23, 2021 Staff ID:1476414 Share Posted August 23, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post
Wm-Peck-1958 Posted August 23, 2021 Author ID:1476415 Share Posted August 23, 2021 Regarding the bot's answer, where would one find "Malwarebytes Support Tool - Advanced Options" - it's not in my desktop app. Link to post
Porthos Posted August 23, 2021 ID:1476418 Share Posted August 23, 2021 (edited) There is a new feature in settings of the VPN that has a tutorial. Edited August 23, 2021 by Porthos Link to post
Porthos Posted August 23, 2021 ID:1476421 Share Posted August 23, 2021 Also Learn Connection mode in Malwarebytes Privacy for Windows Connection rules in Malwarebytes Privacy for Windows Change server location in Malwarebytes Privacy Check for updates in Malwarebytes Privacy Information collected by Malwarebytes Privacy Malwarebytes Privacy connection status Server locations for Malwarebytes Privacy Settings in Malwarebytes Privacy Product Guide Malwarebytes Privacy for Windows and Mac guide Link to post
Wm-Peck-1958 Posted August 23, 2021 Author ID:1476437 Share Posted August 23, 2021 Porthos - thank you. I'll review all the links, but I don't see the Settings from the screen shot you posted. I don't see it in my desktop app nor in my account online. But thanks! Link to post
Porthos Posted August 23, 2021 ID:1476438 Share Posted August 23, 2021 2 minutes ago, Wm-Peck-1958 said: but I don't see the Settings from the screen shot you posted. This will get you there. Link to post
Wm-Peck-1958 Posted August 23, 2021 Author ID:1476439 Share Posted August 23, 2021 (edited) 3 hours ago, Porthos said: There is a new feature in settings of the VPN that has a tutorial. Thank you again - but I might have to turn in my computer badge ... Where is that screen shot? In my desktop App, when I hit settings, I see nothing like that. Online when I hit settings, this is also different. Plus I don't see Privacy which I recently paid for, hence my subscription renewal date is Aug 2022. I have clicked the "Activate" Button but nothing seems to happen when I do that. Edited August 24, 2021 by AdvancedSetup removed image with email in the screenshot Link to post
Porthos Posted August 24, 2021 ID:1476442 Share Posted August 24, 2021 (edited) 17 minutes ago, Wm-Peck-1958 said: In my desktop App What you have open is Malwarebytes Premium. Did you purchase a license for the VPN?? It is separate. https://www.malwarebytes.com/vpn Edited August 24, 2021 by Porthos Link to post
Wm-Peck-1958 Posted August 24, 2021 Author ID:1476445 Share Posted August 24, 2021 11 minutes ago, Porthos said: What you have open is Malwarebytes Premium. Did you purchase a license for the VPN?? It is separate. https://www.malwarebytes.com/vpn Thanks for sticking with me. I emailed Support, they told me what to do, I did it, etc. I'll have to get with them. Thanks for following and the links. I also found it confusing that I have "Premium" but they said "Premium is the Basic package" and I'm like "I thought Premium was PREMIUM" ... but thanks! Link to post
Solution Porthos Posted August 24, 2021 Solution ID:1476446 Share Posted August 24, 2021 (edited) 6 minutes ago, Wm-Peck-1958 said: Premium is the Basic package Premium which you just renewed is Malwarebytes AV Replacement program. It has been around for a long time. There is a big difference between FREE and Premium in terms of functionality and protection. Malwarebytes "Privacy" is a semi-newly released product from Malwarebytes the company. A VPN, or virtual private network, is a secure connection between people and devices over the Internet. A VPN makes going online safer and more private by stopping people from seeing who you are, where you are, or what you’re looking at. For more information visit: what is a VPN. Edited August 24, 2021 by Porthos Link to post
Wm-Peck-1958 Posted August 24, 2021 Author ID:1476621 Share Posted August 24, 2021 22 hours ago, Porthos said: Premium which you just renewed is Malwarebytes AV Replacement program. It has been around for a long time. There is a big difference between FREE and Premium in terms of functionality and protection. Malwarebytes "Privacy" is a semi-newly released product from Malwarebytes the company. A VPN, or virtual private network, is a secure connection between people and devices over the Internet. A VPN makes going online safer and more private by stopping people from seeing who you are, where you are, or what you’re looking at. For more information visit: what is a VPN. Thanks again, appreciate your tips ... waiting to hear from Malwarebytes. Link to post
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