MWB hanging when trying to update definitions

[debodun]

My desktop is running Windows 7-64 bit as the OS. My version of MWB is old (1.75.0.1300), but it was the last version that worked with my system.

The past few days, when I open the program from the desktop icon and click on the UPDATE tab, it looks like it's doing it, the green bar starts across, but then stops about 60% of the way an freezes. When I try to close MWB, I get a pop-up message that "The Program is not Responding". I haven't downloaded anything or changed anything on my system other than updating my anti-virus (MSSE). Sometimes when I open the MWB from the icon and hover over it with the mouse pointer, the border flashes yellow.

I ran a quick scan which took over 7 minutes, but it didn't find any threats. Neither did MSSE.

 

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[Porthos]

39 minutes ago, debodun said:

My version of MWB is old (1.75.0.1300)

That version is old and unsupported. We need to assist you in getting the new version.

Could you make note of your product key and uninstall it from the control panel and restart please.

When finished please post and I will provide the next steps.

[debodun]

Where do I find th3 product key?

[debodun]

Does this tell you anything?

[Porthos]

Try logging in to your my.malwarebytes.com account with the email you purchased your license with.

I do assume you have lost your original email from the purchase.

[debodun]

I don't understand your message - I never purchased MWB. I just downloaded the free version from the web site.

[Porthos]

1 minute ago, debodun said:

I don't understand your message - I never purchased MWB. I just downloaded the free version from the web site.

So you are just using the free version. Then just uninstall it and restart.

Once you do that, Download and install the following https://downloads.malwarebytes.com/file/mb4_offline

[debodun]

Will that be supported by my system. Here are my specs:

 

 

[Porthos]

Just now, debodun said:

Will that be supported by my system. Here are my specs:

Yes but you need to be sure your Windows is up to date.

 

[debodun]

The last few days, I've been able to update by waiting a minute after opening the program before running an update.  I hope I've stumbled on a work-around.