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My Phone Went In For Repair, But Malware Bytes Does Not Recognize My Phone


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Phone repaired and I got it back. Ready to use Malware Bytes again, but it does not recognize it is the same phone. I tried to use the KEY, but it thinks I have hit my limit with 2 devices. One device was my phone and the other is my desktop.

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2 hours ago, NotTechie said:

Phone repaired and I got it back. Ready to use Malware Bytes again, but it does not recognize it is the same phone. I tried to use the KEY, but it thinks I have hit my limit with 2 devices. One device was my phone and the other is my desktop.

You need to go to your account at my.malwarebytes.com and deactivate the license from your old phone so you can use it on the new phone.

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8 minutes ago, Porthos said:

You need to go to your account at my.malwarebytes.com and deactivate the license from your old phone so you can use it on the new phone.

Thanks. I thought it would recognized my phone as it is the same one, just repaired. And I was afraid to deactivate. But I just did it and applied the KEY, and all is good! Thank you!

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