NosaLee Posted August 17, 2021 ID:1475283 Share Posted August 17, 2021 Dear staff, Our site are being blocked by malwarebytes. I check it on "www.virustotal.com" and it's clean. Please, unblock following site: https://www.trisunsoft.com/ Thank you very much! TriSun Software Limited Link to post Share on other sites More sharing options...
Staff TeMerc Posted August 17, 2021 Staff ID:1475284 Share Posted August 17, 2021 19 minutes ago, NosaLee said: Dear staff, Our site are being blocked by malwarebytes. I check it on "www.virustotal.com" and it's clean. Please, unblock following site: https://www.trisunsoft.com/ Thank you very much! TriSun Software Limited Hi- This domain had its rule disabled a few days ago, please update the database and check again. Link to post Share on other sites More sharing options...
Porthos Posted August 17, 2021 ID:1475288 Share Posted August 17, 2021 11 minutes ago, TeMerc said: Hi- This domain had its rule disabled a few days ago, please update the database and check again. Tom, Still has a browser guard block on it. @gonzo Link to post Share on other sites More sharing options...
NosaLee Posted August 17, 2021 Author ID:1475290 Share Posted August 17, 2021 @Porthos Yes, thank you. Updated MWB add-in, still blocked our site. It's maddening, we didn't do anything, we just made our software well. . . Hope MWB can finally solve the problem, they blocked us about 1 month ago, now, again... Thank you. TriSun Sotware Limited Link to post Share on other sites More sharing options...
Staff TeMerc Posted August 17, 2021 Staff ID:1475294 Share Posted August 17, 2021 5 minutes ago, NosaLee said: @Porthos Yes, thank you. Updated MWB add-in, still blocked our site. It's maddening, we didn't do anything, we just made our software well. . . Hope MWB can finally solve the problem, they blocked us about 1 month ago, now, again... Thank you. TriSun Sotware Limited As above this is a Browser Guard issue, so I'll move this topic over to that forum for resolution, thanks for being patient Link to post Share on other sites More sharing options...
NosaLee Posted August 17, 2021 Author ID:1475296 Share Posted August 17, 2021 @TeMerc OK, thank you. Would you please notify us when it's been solved finally. Thank you. TriSun Software Limited. Link to post Share on other sites More sharing options...
NosaLee Posted August 19, 2021 Author ID:1475648 Share Posted August 19, 2021 @TeMerc Dear staff, Please fix it a.s.a.p. Our site has been blocked for a few days :( Thank you. TriSun Software Limited. Link to post Share on other sites More sharing options...
gonzo Posted August 19, 2021 ID:1475770 Share Posted August 19, 2021 I have spoken with @TeMerc about this block, and found that the block was put back on yesterday. I work with Browser Guard, but this is a premium block...I cannot add or remove premium blocks. I am going to put this thread back into the forum where it can get visibility by the staff member who can fix it or provide a meaningful response to you. I apologize for the lack of corrective action on my part, but I am doing what I can to assist. Link to post Share on other sites More sharing options...
NosaLee Posted August 20, 2021 Author ID:1475883 Share Posted August 20, 2021 @gonzo OK, thank you. Hope you other staffs can fix it a.s.a.p. This problem has plagued our company for many days. TriSun Software Limited Link to post Share on other sites More sharing options...
Staff Solution JPopovic Posted August 20, 2021 Staff Solution ID:1475897 Share Posted August 20, 2021 Hello, The block will be removed. Thank you! Link to post Share on other sites More sharing options...
NosaLee Posted August 20, 2021 Author ID:1475898 Share Posted August 20, 2021 @JPopovic Hello, OK, thank you. Would you please let me know once the block is removed? Thank you! TriSun Software Limited Link to post Share on other sites More sharing options...
Staff JPopovic Posted August 20, 2021 Staff ID:1475904 Share Posted August 20, 2021 Removal should be reflected in the next database update going out in a few hours or so. Thank you. Link to post Share on other sites More sharing options...
gonzo Posted August 20, 2021 ID:1475966 Share Posted August 20, 2021 Site is now accessible. Link to post Share on other sites More sharing options...
NosaLee Posted August 20, 2021 Author ID:1475970 Share Posted August 20, 2021 @gonzo Still blocked, using Chrome + MMB plug-in. Link to post Share on other sites More sharing options...
gonzo Posted August 20, 2021 ID:1475980 Share Posted August 20, 2021 Dump your browser cache. You are viewing what was, not what is. Link to post Share on other sites More sharing options...
NosaLee Posted August 20, 2021 Author ID:1475984 Share Posted August 20, 2021 @gonzo OK, restarted Chrome, it's OK now. Also hope you can add our sites to the whitelist. TriSun Software Limited. Link to post Share on other sites More sharing options...
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