Didn't recieve any emails after paying for subscription

[Arbee]

Hi! I bought subscription for 5 devices in malwarebytes app  after paying it. still no email for activation keys

[Malwarebytes]

***This is an automated reply***

Hi,

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[Porthos]

19 minutes ago, Arbee said:

Hi! I bought subscription for 5 devices in malwarebytes app  after paying it. still no email for activation keys

The license details are sent in a separate email from the receipt can tale some time. Be sure to check your spam/junk folders and if using a mail with a focused inbox, check all tabs.

In the meantime,

Try activating with your email address. Also you should find your key at my.malwarebytes.com.

If the above fails,

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated ticket number.

 

Please also post the ticket number here as well.

[Arbee]

Thanks for the reply, I checked my transaction history it shows that it's still under evaluation, but I wonder what additional response is required to proceed the transaction?

 

Edited August 12, 2021 by AdvancedSetup
removed image with email in the screenshot

[Porthos]

2 minutes ago, Arbee said:

it shows that it's still under evaluation

My guess is you used gcash funded by your American Express card instead of using the card directly.

You have to contact support to work this out.

25 minutes ago, Porthos said:

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated ticket number.