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Strange Behavior Regarding my Photo-Related "Stuff"

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  • Root Admin

Well, we can scan with other software besides ESET.

The Event Tracing typically is some type of conflict but is not easy to track down. I can probably send you over to another forum that has dedicated experts in this area that may be able to assist you with that. It's possible it may be related but I don't think it is.



The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft


Please let me know the results of this scan.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is


Please attach that log with your next reply.


Thank you @GTR_RO


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Ran it but didn't get a report.  It was a Windows Defender Tampering App.  I probably should have did a printscreen.  Dangit.  If i run it again, it won't be there and I don't see a way to retrieve the results.  The page said Windows Defender would heal itself.  Sorry!   Please advise.


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  • Root Admin

Click on Start / Search and type in PowerShell

When it shows on the top right-click and choose "Run as administrator" and they copy / paste or type the following.


Then using your mouse you can highlight the information returned and and press the Enter key and it will copy it to the clipboard where you can paste it back here.



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Hi.  We have to re-think this!!!  My system files are all mucked up.  I uploaded a photo shoot today and renamed the files in a folder.  Windows saved both original and renamed whereas it normally replaces.  Also, it copied two and three times some of the files I edited.    Don't forget that yesterday some basic system functions didn't work.  Copy/paste.

Please advise.

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My files were not hidden.  I do not have that restore option.  See the attached image.  I am having a lot of trouble getting dropped from the internet, two computers.  Is Microsoft changing the system architecture?  The Howtogeek article images are different.  I have been getting dropped from the internet a lot on two computers, both protected with MB.  My other computer (used only for watching movies) had a system msg - a browser protection was turned off...not by me.  


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  • Root Admin

Click the Options



Losing access to the Internet can be for many reasons including issues with your service provider, your router, etc. I lose connections to the Internet from time to time as well.


Please run the following for me.


Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.






When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download







  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.



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At the moment my main concern is system functions like copy/paste.  I will go out tomorrow for photos and see if I have any strange events while downloading.  A few days ago I told you I downloaded images just like I usually do, copied to a folder and renamed them and I ended up with doubles and triples of some images, plus it included both the original files as labeled by my camera and the new titles.    What I'm most concerned about is security.  I need to do some transactions regarding money matters (tracking down a check and having to share very personal information) and some credit card transactions. 

When I said I get bumped offline, I meant like 15-20 times in a few hours.

I'll let you know about any copying issues tomorrow.  Thanks.

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I'm totally frustrated and can't put my finger on exactly what is going on here.  This morning I downloaded some images, renamed them, deleted my original files on the  memory card and those those files are not to be found on my HD.  Also I note that the sequence on the card were scrambled quite a bit.  And some of my software tool functions did not work (could not resize a lightning tool.)  Remember that I initially contacted you regarding some strange activity with my photo files.    I will try reinstalling the software and if that doesn't work, reinstall Windows.  I was hoping I didn't have to do that...

So cut me loose and I'll keep track of everything and if I have something tangible I will start a new thread.  Are our interactions stored?

Thanks for your patience.

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  • Root Admin

Very sorry to hear you continue to have issues @GTR_RO

Is it possible your media card for the camera is potentially bad or failing?


Please just make sure you have good, solid backups of all of your data. Confirm with another computer as backup data should be to an external USB drive for most home users.

Backup Software

Macrium Reflect discussion


If you do decide you want to reinstall Windows here is an excellent article on doing a clean install of Windows 10

Greg Carmack - MVP 2010-2020 -Clean Install Windows 10

How to Create a Local Account While Setting Up Windows 10


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  • 2 weeks later...

Hi.  Just wanted to let you know that after I investigated why my phone was acting whacky, that my phone service reported that they had a breach of personal information 2 or 3 weeks ago.  I have changed the passwords of the affected email AND Flickr accounts.  Perhaps this is connected to the issues I had.

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  • 1 month later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you



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