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Strange Behavior Regarding my Photo-Related "Stuff"


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Windows 10 up to date, 64 bit.  Malwarebytes Premium

I had a series of strange events and don't quite know what to make of it, or if I should do anything.

Last week while online I kept getting bumped offline, "site not found," while I was on a given site.  First off, I am an avid photography enthusiast.  The next day I note that I was signed out of my Flickr account.  And another, DPReview, another photography site.  Also all the settings on my photography editing software was reset.  Nothing else seemed to be affected.  If it matters, I do all my photography in jpg format.  And - I have two computers online, and my other computer was also signed out of Flickr.

I did not receive any notifications from Malwarebytes of any issues. 

Any ideas on this?

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  • Root Admin

Hello @GTR_RO

Please let us get some logs to see what might be going on

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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  • Root Admin

The computer does not appear to be infected but it is having some issues with apps or services faulting.

Let me have you run the following fix and I'll check back on  you again sometime tomorrow

 

 

Please download the attached fixlist.txt file and save it to C:\Users\Russobe\Downloads\
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run C:\Users\Russobe\Downloads\FRSTEnglish.exe and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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I need to clarify something before I proceed. 

I pasted this address [C:\Users\Russobe\Downloads] and saved the fixlist.txt there but I do not see it in my "Downloads" directory.  Is this a different location?  Where do the FRST/FRST64 come from?  I ran FRST.exe the other day but saved it to my desktop.  And also the ZIP folder I sent to you.  Should I move these two to this new location?  

I'm really not comfortable poking around in my system files so I just want to make certain I am doing it correctly.  It's not easy being technically challenged! 

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Okay  I ran the original program you sent me a few days ago in a folder on my desktop.  It ran and created two files, FRST and Addition.txt.  I clicked on the FIX button and it is looking for a fix list.  How do I attach the fix list and where is it? 

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Report attached.  Yesterday (before running the program) I again had difficulty going to various websites, "site not found" messages.  I rebooted and it was okay after that.  Sorry about all the confusion in this process.  Please advise if necessary.  Thanks.

Fixlog.txt

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  • Root Admin

The following was returned in the log which is good.


Windows Resource Protection found corrupt files and successfully repaired them.

I see you do photography. I really enjoy photography too. I have over 4TB of data so I understand the concern about loss of data. I do hope you're taking precautions and backing up your data.

Backup Software
https://forums.malwarebytes.org/index.php?/topic/136226-backup-software

 

Please run the Farbar program FRST again. Then click on the Scan button and attach back both new logs and I'll review them. It's the weekend so I may not be able to reply but will for sure on Monday

Thank you @GTR_RO

 

 

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I like!  I do mostly urban stuff - been shooting in Detroit since 2004 - bad neighborhoods.  Documenting living conditions.  Still not good but much better.  Gentrification does wonders.  I also shoot in cemeteries, Nature (I love trees) and macabre.  I hear a different beat I suppose.  You can view my Flickr stuff.  It's not an ego thing for me at all, just one way I express myself through my vision. 

TooLoose leTrek

 

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I am have dumb  question.  You want me to rerun the program.  Do I remove the reports it generated from the folder in which all these things reside?  Will it give the new reports an unique name so I will know which are the new ones?

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  • Root Admin

Thank you @GTR_RO

The following was returned by the fixlog file which is a good thing.

Windows Resource Protection found corrupt files and successfully repaired them.

Please open Windows Defender and check for updates and run a Quick Scan. Post back the results please.

How is the computer running now?

 

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I am having trouble scanning with Win Defender.  I've searched for instructions on how to open WD and I can't find one that matches my version.  Howtogeek was the closest.  Start > Windows Security > virus and threat protection > and next I'm supposed to find a 'scan' link at the bottom of the page but it's not there.  Windows has changed many of its procedures as they continually alter the program?  Every Wednesday morning when I boot up - I ask myself 'which apps did Microsoft break with their update THIS TIME?

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As I tried to post this last comment, I was met with an error screen.  See attached.  I have been having A LOT of trouble like this.  I'll send that error msg screen shot too.  This is in response to "how is your computer running now?
""

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Hello.  We had an interruption in our communication.  I'm still having problems with dropping offline.      I keep getting YouTube videos that really are nothing I would watch and looked in my account settings and it listed a few recent videos I watched.  One was a Chinese video all descriptions in Chinese characters and I know I did not watch it two days ago as listed!  Something just doesn't feel right.  Please advise.  Did you get my FRST files a few days ago?

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  • Root Admin

Hello @GTR_RO

Let me have you run the following, please. Exit out of any other security software or disable it's real-time protection while you scan below.

 

 

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

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I have had some hard history with Eset!!!  I am a music teacher.  Last year I got into creating music via music production software.  I tried a number of different programs but really wanted, due to my music preference, Cubase.  I bought the cheaper basic edition and couldn't get it to work properly.  I even had a Cubase tech get into my computer, look things over and state that for some odd reason Cubase wouldn't work on my computer.  Sorry. 

 Then I tried Presonus Studio One.  Same thing.  But I kept digging and eventually found someone at Presonus to verify that Eset had some issues with their software.  I had Eset installed on this particular computer and once I uninstalled and went to something else (Malwarebytes!) everything worked fine.  THen I went back to Cubase and everything worked fine.  Then I remembered...maybe eight years earlier I had Eset for a year and ran into some issues with my notation program, Finale.  The Finale people verified that Eset was causing issues.  There's something about the way Eset works and how sound software functions that don't jive.  

But just now I was in Reddit posting a comment and some of my basic Windows functions, like backspace, delete would not work in a comment I was editing.  I had to close the window and reopen it to post a comment.  I'm wondering if all my Windows apps are up to parr.   Another thing - please be advised I know NOTHING about computers but when things go wrong I often check Admin Tools > Event Viewer to see if there's anything obvious, even though I totally don't understand it.  I checked a few days ago right after I kept getting bumped offline.  There were a slew of error msgs.  I'll attach a screenshot.  What I found interesting is that when I read about it, the text said the problem was usually caused by corrupt windows files.

AND as I copied/pasted this from Notebook - it also pasted in the last text I had copied!  Basic system functions are kinda messed up. 

Please advise. 

Screenshot (37).png

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