should the 'visit account' button in the Malwarebytes window auto populate?

[Tmonster]

I've been trying to log in to manage several subscriptions but the website is telling me my email addr is not recognized.  When I try to reset pword I'm told the email addr is not on file...

I open the malwarebytes app and click 'visit account' under the settings/account tab and the email address field is auto-populated with an email address that is not mine.  This is the case on two different computers. What gives?

I was in as recently as January 2021 doing this with no problems.

[Malwarebytes]

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[Porthos]

39 minutes ago, Tmonster said:

I've been trying to log in to manage several subscriptions but the website is telling me my email addr is not recognized.  When I try to reset pword I'm told the email addr is not on file...

I open the malwarebytes app and click 'visit account' under the settings/account tab and the email address field is auto-populated with an email address that is not mine.  This is the case on two different computers. What gives?

I was in as recently as January 2021 doing this with no problems.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated ticket number.