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[ RESOLVED ] Update button no longer works.


Go to solution Solved by Doctor9fan,

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Hello,
Ver: 4.4.4.126
I've just tried to run a manual update check & found the Update button appears to do nothing. Checking further & I've found that no update has occurred since the 3rd of August.
I've reinstalled via the support tool, but the problem remains.
I've included the results.
 

I'm going to try a clean install of MB.

 

mbst-grab-results.zip

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Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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Posted (edited)

Update:
I clean installed MB & the update button worked, however while I was adding programs to the exclude list MB closed & the update button doesn't work again.
I've also run the Repair Windows settings option, 

Edited by Doctor9fan
Addendum.
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I had an issue yesterday (Free version) where 'Check for updates' was being funny.

First time it said 'up to date' which was obviously wrong as I hadn't done a scan since last Sunday, and I knew 4.4.4 was out.

I had to try twice before it would update to 4.4.4.

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Thanks nukecad. In my case the notification doesn’t appear so no sign anything is happening.
I’ve narrowed the problem down to Galaxy (GOG) client, if I exit it completely then the update runs, if I remove it from the list of quite notification list then the update works, however if I keep it running in the taskbar but running in the background then the problem returns.
I then removed it from the ‘hide notifications & stop updates when running these programs’ list & added it again & it seems fine. 
 

I’ll continue to monitor the problem.

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Posted (edited)

Hello @Doctor9fan

If you're still having issues then please get us some logs to check and see what may be going on. Your old logs are just that, old now that you've done a clean removal already.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

Edited by AdvancedSetup
updated information
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It is normal i guess, i did see it happen on many computers from me and customers. Right after a start and you press the update button, it says all is okay. But if you wait a five minutes or so after a boot, it always find updates if any. That is, you have a live internet connection.

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  • Solution
On 8/6/2021 at 7:11 PM, AdvancedSetup said:

Hello @Doctor9fan

If you're still having issues then please get us some logs to check and see what may be going on. Your old logs are just that, old now that you've done a clean removal already.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

Thanks @AdvancedSetup The problem has been resolved by removing GoG.exe from the list of ‘hide notifications when these programs are running’ & all was fine. I added the program again & all remained working.

The thread can be marked as solved.

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