Doctor9fan Posted August 6, 2021 ID:1473068 Share Posted August 6, 2021 Hello, Ver: 4.4.4.126 I've just tried to run a manual update check & found the Update button appears to do nothing. Checking further & I've found that no update has occurred since the 3rd of August. I've reinstalled via the support tool, but the problem remains. I've included the results. I'm going to try a clean install of MB. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted August 6, 2021 Staff ID:1473069 Share Posted August 6, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Doctor9fan Posted August 6, 2021 Author ID:1473073 Share Posted August 6, 2021 (edited) Update: I clean installed MB & the update button worked, however while I was adding programs to the exclude list MB closed & the update button doesn't work again. I've also run the Repair Windows settings option, Edited August 6, 2021 by Doctor9fan Addendum. Link to post Share on other sites More sharing options...
nukecad Posted August 6, 2021 ID:1473087 Share Posted August 6, 2021 I had an issue yesterday (Free version) where 'Check for updates' was being funny. First time it said 'up to date' which was obviously wrong as I hadn't done a scan since last Sunday, and I knew 4.4.4 was out. I had to try twice before it would update to 4.4.4. Link to post Share on other sites More sharing options...
Doctor9fan Posted August 6, 2021 Author ID:1473115 Share Posted August 6, 2021 Thanks nukecad. In my case the notification doesn’t appear so no sign anything is happening. I’ve narrowed the problem down to Galaxy (GOG) client, if I exit it completely then the update runs, if I remove it from the list of quite notification list then the update works, however if I keep it running in the taskbar but running in the background then the problem returns. I then removed it from the ‘hide notifications & stop updates when running these programs’ list & added it again & it seems fine. I’ll continue to monitor the problem. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 6, 2021 Root Admin ID:1473135 Share Posted August 6, 2021 (edited) Hello @Doctor9fan If you're still having issues then please get us some logs to check and see what may be going on. Your old logs are just that, old now that you've done a clean removal already. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Edited August 6, 2021 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
SPDIF Posted August 6, 2021 ID:1473138 Share Posted August 6, 2021 It is normal i guess, i did see it happen on many computers from me and customers. Right after a start and you press the update button, it says all is okay. But if you wait a five minutes or so after a boot, it always find updates if any. That is, you have a live internet connection. Link to post Share on other sites More sharing options...
Solution Doctor9fan Posted August 8, 2021 Author Solution ID:1473447 Share Posted August 8, 2021 On 8/6/2021 at 7:11 PM, AdvancedSetup said: Hello @Doctor9fan If you're still having issues then please get us some logs to check and see what may be going on. Your old logs are just that, old now that you've done a clean removal already. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Thanks @AdvancedSetup The problem has been resolved by removing GoG.exe from the list of ‘hide notifications when these programs are running’ & all was fine. I added the program again & all remained working. The thread can be marked as solved. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 9, 2021 Root Admin ID:1473588 Share Posted August 9, 2021 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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