[ RESOLVED ] Malwarebytes VPN Blue Screening computer on connection

[Beckerino]

So I just now got my pc back, we all got really busy, and now malwarebytes and malwarebytes VPN are like completely removed from my pc, and I'm kind of afraid to redownload them, is there something I should do beforehand or should I just download everything and see what happens?

[AdvancedSetup]

Make sure you have a new System Restore Point created and a backup of your system.

Backup Software
https://forums.malwarebytes.org/index.php?/topic/136226-backup-software

Macrium Reflect discussion
https://forums.malwarebytes.com/topic/264011-backup-files-software-which-one-to-choose-2020/?tab=comments#comment-1408188

 

Then go ahead and install Malwarebytes and Privacy

 

MB4 Online Installer
https://downloads.malwarebytes.com/file/mb-windows

 

Malwarebytes Privacy online installer
https://downloads.malwarebytes.com/file/mbprivacy-online

 

[Beckerino]

So I shoul djust download that AOMEI thing and then download malwarebytes and the VPN?

 

[AdvancedSetup]

Macrium Reflect FREE might actually be a better program now. I need to update that topic

 

[AdvancedSetup]

I don't expect any problem with Malwarebytes at all on a brand new fresh install of Windows. Just saying, backups are always needed today.

 

[Beckerino]

So should I click "create an image of the partitions required to backup and restore windows, and then download malwarebytes and VPN stuff?\

 

[AdvancedSetup]

Is the D: drive your external USB drive?

 

[Beckerino]

no the OS one is a m.2 one and the D drive is a hard drive

[AdvancedSetup]

I would not recommend using an Internal drive because you won't be able to disconnect it. If you were to get infected by a ransomware infection it would encrypt the internal drive too and you'd lose your backup as well.

 

[AdvancedSetup]

For now  you can use the D: drive if you like, but going forward I would highly recommend using an external USB drive so that you can disconnect it after backup is done.

Make a folder on D: such as BACKUPS then save an image to that folder

[Beckerino]

Ok im making the backup now. Then should i install malwarebytes and stuff?

[AdvancedSetup]

Once the backup has completed I would reboot the computer one more time just to make sure all resources have been released. Then install the Malwarebytes software

 

[Beckerino]

ok cool, thank you so much! I'll do that when this is all done.

[Beckerino]

Sorry about all this help I'm asking, it's just a lot of things happened around the same time on my pc and its all too complicated for me haha. 

[AdvancedSetup]

No problem, you're quite welcome.

 

[Beckerino]

Ok I just reset my computer, im downloading the stuff now

[Beckerino]

is this anything about me or should i just wait?

[AdvancedSetup]

Hold on a moment. It looks like something on our end. I've reported it to our internal IT Team.

Just relax for the moment and once corrected I'll let you know. Sorry for the delay

 

[AdvancedSetup]

Please try again now. Seems to be working for me now.

 

[Beckerino]

[Beckerino]

when i downlaoded it, it automatically restarted my computer, and then it reset like 3 more times without me even touching anything. 

[AdvancedSetup]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[Beckerino]

FRST.txtAddition.txt

[Beckerino]

2 minutes ago, Beckerino said:

FRST.txt 57.02 kB · 0 downloads Addition.txt 102.89 kB · 0 downloads

Ok i gotta go drive somewhere, Ill be back in a bit but I wont be able to respond for maybe like 30 min. sorry

[AdvancedSetup]

Okay, I hope you didn't pay much to get work done on the computer. These logs show that the computer did not have Windows 10 freshly installed.

In fact the last big update was done on June 5, 2021

Windows 10 Home Version 21H1 19043.1165 (X64) (2021-06-05 17:21:22)

So, that's why you're still having issues. The computer needs cleaning up still. Not sure exactly what this other person or company really did for you at this point.

 

Here is the reason why Malwarebytes won't install and run.

Error: (08/13/2021 01:07:22 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The MBAMService service failed to start due to the following error:
Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Please update me on how you would like to proceed. What did this other person or company actually do to your computer?

Thanks @Beckerino