superfantastic7 Posted August 4, 2021 ID:1472744 Share Posted August 4, 2021 error: please try restarting your computer, if the issue persists contact support error code MB404104 on latest version 3.3.0.655 the main thing is so which i guess you are going to to tell me is the reason, but i would think it should still work as malwarebytes does just fine i am on windows 11 latest beta thoughts ? Link to post Share on other sites More sharing options...
Staff gatortail Posted August 5, 2021 Staff ID:1472868 Share Posted August 5, 2021 We have not confirmed support of Windows 11 Beta yet. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
superfantastic7 Posted August 5, 2021 Author ID:1472869 Share Posted August 5, 2021 i have already done this, my ticket is under info@jem-computers.com ticket number = 3541718 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 5, 2021 Root Admin ID:1472898 Share Posted August 5, 2021 Your ticket number is: 3541718 Thank you @superfantastic7 Link to post Share on other sites More sharing options...
superfantastic7 Posted August 9, 2021 Author ID:1473610 Share Posted August 9, 2021 Any update on my ticket ? still no reply thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 9, 2021 Root Admin ID:1473715 Share Posted August 9, 2021 10 hours ago, superfantastic7 said: Any update on my ticket ? still no reply thanks I've asked someone to review as soon as they can. Normal queue time is between 3 to 7 business days Thank you Link to post Share on other sites More sharing options...
superfantastic7 Posted August 11, 2021 Author ID:1474221 Share Posted August 11, 2021 Malwarebytes have responded to my ticket and the solution worked here it is 1. Go to Control Panel - Uninstall Programs 2. Uninstall Malwarebytes Privacy 3. Uninstall Malwarebytes Privacy VPN Tunnel Driver 4. Reboot/Restart once After the restart, open the downloads folder where the Privacy setup file is located and type cmd in the address bar then hit enter on your keyboard. Privacy download link if needed: https://downloads.malwarebytes.com/file/mbprivacy-online In the command line utility, type in MBPrivacySetup.exe /usewintun then hit enter on your keyboard. Complete the installation of Privacy when it launches. Link to post Share on other sites More sharing options...
radiotsar Posted August 11, 2021 ID:1474246 Share Posted August 11, 2021 1 hour ago, superfantastic7 said: Malwarebytes have responded to my ticket and the solution worked here it is 1. Go to Control Panel - Uninstall Programs 2. Uninstall Malwarebytes Privacy 3. Uninstall Malwarebytes Privacy VPN Tunnel Driver 4. Reboot/Restart once After the restart, open the downloads folder where the Privacy setup file is located and type cmd in the address bar then hit enter on your keyboard. Privacy download link if needed: https://downloads.malwarebytes.com/file/mbprivacy-online In the command line utility, type in MBPrivacySetup.exe /usewintun then hit enter on your keyboard. Complete the installation of Privacy when it launches. This worked for me, with the following exceptions: I did not find a Malwarebytes Privacy VPN Tunnel Driver, it may have been removed during step 2. As with all other attempts, running the command line specified led to the normal install coming up. Again I received notification that the install was incomplete, so I tried all the steps again and again received notification that the install was incomplete, please reboot and try again, etc. This second time, I ignored the "incomplete" notification and clicked the desktop icon. The program loaded and connected without issue. Link to post Share on other sites More sharing options...
superfantastic7 Posted August 11, 2021 Author ID:1474248 Share Posted August 11, 2021 spoke to soon, rebooted pc after this fix and my Privacy has gone back to the same issue and asme error again, and the tunnel driver is not in control panel add/remove anymore so its using the correct method odd, i did connect to a company standard dial up vpn so maybe that then broke it again, worked fine before, ahhhh help Link to post Share on other sites More sharing options...
Forrial Posted August 15, 2021 ID:1474941 Share Posted August 15, 2021 I got the same error after i updated the app. Link to post Share on other sites More sharing options...
superfantastic7 Posted August 16, 2021 Author ID:1475163 Share Posted August 16, 2021 still not working and still waiting on an udpate to the tool logs uploaded....... you would think they would have a working version for windows 11, MWB works just fine Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 16, 2021 Root Admin ID:1475180 Share Posted August 16, 2021 Windows 11 is still in BETA and is not currently officially supported by either product. If you wish to post the logs here, I'll take a look at them tomorrow and see what I can find and see if I can assist you To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
superfantastic7 Posted August 17, 2021 Author ID:1475215 Share Posted August 17, 2021 here you go, thank you. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 17, 2021 Root Admin ID:1475298 Share Posted August 17, 2021 Thank you @superfantastic7 Please go into Control Panel, Programs, Programs and Features and uninstall the following and restart the computer. Bonjour Java 8 Update 211 JavaFX 2.1.1 Either your VM host or possibly another computer on your network has the same computer name. Please review all computers or hosts on your network and make sure that none of them have the same computer name. Error: (08/16/2021 08:23:35 PM) (Source: Server) (EventID: 2505) (User: ) Description: The server could not bind to the transport \Device\NetBT_Tcpip_{DFDFE0F6-9D0D-4FDC-9507-279508C3B0C9} because another computer on the network has the same name. The server could not start. CHR Notifications: Default -> hxxps://www.facebook.com; hxxps://www.instagram.com Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled. https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ Turn notifications on or off - Google Chrome Web Push notifications in Firefox After you have uninstalled the items above and have restarted the computer. Please run the following fix. NOTE: After running the fix we're also going to temporarily uninstall all Malwarebytes programs temporarily, then check the system again, then reinstall Malwarebytes software. Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. NOTE-3: As part of this it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt NEXT: Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions BUT do not reinstall Malwarebytes just yet. Click no and do not reinstall yet. NOTE: Please have patience as it can take a while to remove. The computer will restart to complete After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
superfantastic7 Posted August 18, 2021 Author ID:1475600 Share Posted August 18, 2021 sorry for delay in getting this done, all done and files attached for you to look over i also renamed pc and removed vmware but still same issue with priavacy thank you Fixlog.txt mbst-clean-results.txt mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 18, 2021 Root Admin ID:1475603 Share Posted August 18, 2021 (edited) You shouldn't be able to test Privacy VPN. We're trying to remove ALL Malwarebytes software and clean up the computer. The fact that you can even attempt to start the Privacy VPN shows it was not removed. Please go into Control Panel, Programs, Programs and Features and uninstall all Malwarebytes software. Then restart the computer. After the restart please download the attached file FIXLIST.TXT and save it to the same folder as the Farbar FRST program as you did before. Then run FRST64 and click on the FIX button. fixlist.txt After it finishes and restarts please attach the FIXLOG.txt file. Then run FRST again and click on Scan button and get new logs and attach both new logs please. Thanks @superfantastic7 Edited August 18, 2021 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
superfantastic7 Posted August 18, 2021 Author ID:1475605 Share Posted August 18, 2021 sorry, all done and here are logs Kevin. Addition.txt Fixlog.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 18, 2021 Root Admin ID:1475610 Share Posted August 18, 2021 Please go into Control Panel, Programs, Programs and Features and uninstall the following Wintun-Windows Then restart the computer. The logs indicate that the VSS (Volume Shadow Copy Service) is having issues. It may just have been a temporary issue but please run the following to make sure it's working well. Please download and run the following Volume Shadow Copy Service (VSS), Diagnostic Tool, from Acronis Acronis VSS Doctor Free tool for diagnosing and repairing Volume Shadow Copy Service issues. Download link on the bottom of the page.Download - Acronis VSS Doctor In many cases, it can correct the issues on its own. If not, then it will give details on what may be causing the issues. Please save the report in text format and post back that log on your next reply. You can also try the tool from Macrium Reflect if the Acronis tool did not work. Macrium Reflect Volume Shadow Copy Service (VSS) Repair Tool VSSfix 32bit - download VSSfix 64bit - download Once you've run the repair tool you need to restart your computer. Then, let's go ahead and run a Safety Scan from Microsoft, please. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Please let me know the results of this scan. The log is named MSERT.log the log will be at %SYSTEMROOT%\debug\msert.log which in most cases is C:\Windows\debug\msert.log Please attach that log with your next reply. Thank you Link to post Share on other sites More sharing options...
superfantastic7 Posted August 19, 2021 Author ID:1475655 Share Posted August 19, 2021 done, vss tool did find some little errors but nothing much i dont think, fixed now files attached kevin msert.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 19, 2021 Root Admin ID:1475720 Share Posted August 19, 2021 Please download MiniToolBox save it to your desktop and run it. Checkmark the following check-boxes: Flush DNS Report IE Proxy Settings Reset IE Proxy Settings Report FF Proxy Settings Reset FF Proxy Settings List content of Hosts List IP configuration List Winsock Entries List last 10 Event Viewer log List Installed Programs List Devices List Users, Partitions and Memory size. List Minidump Files Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 19, 2021 Root Admin ID:1475721 Share Posted August 19, 2021 After running the tool above, please click on each of these links and let me know what they say https://sirius.mwbsys.com https://keystone.mwbsys.com Thank you @superfantastic7 Link to post Share on other sites More sharing options...
superfantastic7 Posted August 19, 2021 Author ID:1475777 Share Posted August 19, 2021 report file listed MTB.txt Link to post Share on other sites More sharing options...
superfantastic7 Posted August 19, 2021 Author ID:1475779 Share Posted August 19, 2021 both sites listed above report ok Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 19, 2021 Root Admin ID:1475795 Share Posted August 19, 2021 The Windows Search is posting events in the Event Logs. Please check and possibly reindex or see what's causing the issue https://docs.microsoft.com/en-us/troubleshoot/windows-client/shell-experience/fix-problems-in-windows-search Link to post Share on other sites More sharing options...
superfantastic7 Posted August 19, 2021 Author ID:1475809 Share Posted August 19, 2021 ok, run that and it found issues and fixed, what next ? privacy still not installed kevin Link to post Share on other sites More sharing options...
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