Bethyboo Posted August 2, 2021 Author ID:1472378 Share Posted August 2, 2021 Mwb for Maurice.doc Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 2, 2021 ID:1472380 Share Posted August 2, 2021 Thanks. The Version & the component update package are fine. Lets close Malwarebytes. I would like to go back to the last thing I was hoping we could do. and that is the custom Fix with the FRST tool. The FRSTENGLISH is also on that folder here C:\Users\Admin\Downloads\FRSTEnglish.exe I would like you to use Windows File Explorer and go look on that specific folder for FRSTENGLISH Link to post Share on other sites More sharing options...
Bethyboo Posted August 2, 2021 Author ID:1472381 Share Posted August 2, 2021 I actually saved it to my desktop, the latest version of Farbar, which is 7/31. Can I just click on this? Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 2, 2021 ID:1472384 Share Posted August 2, 2021 FRST will have a icon like this icon . You say you have that on the DESKTOP. Fine. Let's remember that & make use of it (like below). Next action items. [ A ] Please set File Explorer to SHOW ALL folders, all files, including Hidden ones. Use OPTION ONE or TWO of this article https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html [ B ] What follows is a special custom fix script with specific goals. We will use FRST.exe on Desktop folder to run a custom script. The system will be rebooted after the script has run. This custom script is for Bethyboo only / for this machine only. This custom script has some specific things, plus some general aspect to help the system overall. NOTE-1: This script will run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run the Windows DISM tool to check the OS state. It will rebuild the Winsock. It will enable Microsoft Defender, which provides added protections against rogue scripts & file-types not scanned by Malwarebytes. It will remove a handful of non-existent contextmenu handlers ( apps removed in the past) that can slowdown Windows File Explorer. It will help with future update runs from Microsoft Windows Update. Please be sure to Close any open work files, documents, any apps you started yourself before starting this. If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached, please disconnect any of those. Please save the (attached file named) FIXLIST.txt to the DESKTOP Fixlist.txt Start the Windows Explorer and then, to the Desktop RIGHT click on FRST64 and select RUN as Administrator and allow it to proceed. Reply YES when prompted to allow to run. to run the tool. If the tool warns you the version is outdated, please download and run the updated version. IF Windows prompts you about running this, select YES to allow it to proceed. IF you get a block message from Windows about this tool......click line More info information on that screen and click button Run anyway on next screen. on the FRST window: Click the Fix button just once, and wait. PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. If you receive a message that a reboot is required, please make sure you allow it to restart normally. The tool will complete its run after restart. When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run. Please attach the FIXLOG.txt with your next reply later, at your next opportunity Just let it do its thing. Persistence & patience are called for here. Cheers. Link to post Share on other sites More sharing options...
Bethyboo Posted August 2, 2021 Author ID:1472402 Share Posted August 2, 2021 Hi, Maurice. I the only thing that happens when I click "fix" on the Farbar Recovery Scan Tool, is this: There is nothing else that happens...nothing. Fixlist screenprint.doc Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 2, 2021 ID:1472411 Share Posted August 2, 2021 Kindly notice that it said "No fixlist found". That indicates that the file Fixlist.txt is not on the DESKTOP. Please look at my directions about Saving the Fixlist.txt that I had attached Kindly ( please) be sure it is in the same folder as the FRST. The 2 work together as a pair when we need to do a Fix. As I look on this thread, it looks like you have not grabbed / saved the file. Please save the (attached file named) FIXLIST.txt to the DESKTOP Fixlist.txt Link to post Share on other sites More sharing options...
Bethyboo Posted August 3, 2021 Author ID:1472541 Share Posted August 3, 2021 Good Morning, Maurice. Attached, please note that I have the fixlist and Farbar on the same page...my desktop. They have been there since you sent the fixlist to me...right next to each other. Thank you for your patience! ~Bethyboo Desktop Screenprint showing fixlist and farbar on same page.doc Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 3, 2021 ID:1472545 Share Posted August 3, 2021 (edited) Hello. I do see FRST64.exe there. BUT the Fixlist has a long name and is not simply just Fixlist.txt I do need for you to be certain you save as-is and be very very sure the name is simply Fixlist.txt I also notice you did NOT download the file I have attached twice. You gotta download this attachment here. Click on it one time with the mouse pointer and allow it to download. Plus making sure it is saved to the Desktop. Right-click on it and select SAVE AS and guide it to the DESKTOP Please save the (attached file named) FIXLIST.txt to the DESKTOP __ >>>>>> Fixlist.txt Edited August 3, 2021 by Maurice Naggar Link to post Share on other sites More sharing options...
Bethyboo Posted August 3, 2021 Author ID:1472548 Share Posted August 3, 2021 Ah...I just slid it over to my desktop to attach it. I'll do what you just said and try again. Thank you! Link to post Share on other sites More sharing options...
Bethyboo Posted August 3, 2021 Author ID:1472551 Share Posted August 3, 2021 Just ran the "fix" and the computer rebooted. Defender did not allow HP to go through my firewall for communications and I was asked if I wanted HP access through my firewall and said no. I hope this was what I should have done. Here is the fixlog.txt. Fixlog.txt Link to post Share on other sites More sharing options...
Bethyboo Posted August 3, 2021 Author ID:1472552 Share Posted August 3, 2021 May I now open and run my Malwarebytes Premium, Maurice? Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 3, 2021 ID:1472554 Share Posted August 3, 2021 Yes you may. Link to post Share on other sites More sharing options...
Bethyboo Posted August 3, 2021 Author ID:1472556 Share Posted August 3, 2021 Will do! Link to post Share on other sites More sharing options...
Bethyboo Posted August 3, 2021 Author ID:1472557 Share Posted August 3, 2021 I did a scan and an update, and it went back to being ghosty. *****sigh***** Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 3, 2021 ID:1472587 Share Posted August 3, 2021 (edited) Sorry to hear about "ghostly" display. Continued patience is needed. This eventually will be over-come. I would like to have you do one small adjustment on a setting for Malwarebytes. In Malwarebytes >>> Settings >>> click GENERAL tab. Now look at section "Manual scan performance impact ". then pick for scans to have "lower priority". Aplly the change. Close Malwarebytes . Since there is a sticky / picky situation & seeing that the Windows operating system is from the fall of 2019 , which is more than 18 months back, my view is that it would be beneficial for the operating system to be at the latest Microsoft release. First, exit out of any open documents that you may have on-going. Save that work. Close those apps. These next steps can be referred to as a repair-install in place. If this machine is a laptop or notebook, be sure it is connected to power thru a regular power cord to regular electric power. ( that is to say, not be on battery power). 1. Back up your personal data and files to an external hard drive, USB thumb drive. 2. Ensure you are signed in or have administrator rights to do a repair install 3. Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting Download the media creation tool MCT (Click Download tool now) and save it to your computer.https://www.microsoft.com/en-us/software-download/windows10 After it is completely saved. Start the tool and select "Upgrade this PC now." Make sure to select " Keep personal files and apps. " It will take some time to run & complete. Your computer will restart a few times, Make sure you don’t turn off your PC If you see a dark screen at times, do not fret. Just simply move the mouse pointer around the screen or press the space bar to trigger a screen display refresh. Edited August 3, 2021 by Maurice Naggar Link to post Share on other sites More sharing options...
Bethyboo Posted August 4, 2021 Author ID:1472638 Share Posted August 4, 2021 (edited) Hi, Maurice. I followed your instructions. I never received "Upgrade this PC now" or " Keep personal files and apps" to make any selection from, but it just went ahead and stated it was a "Win. 10 Setup." This is what it ended with. Win 10 Setup Maurice.doc Edited August 4, 2021 by Bethyboo Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 4, 2021 ID:1472653 Share Posted August 4, 2021 Sorry to see that. I notice it said it ran into a problem in the very initial part. Close that if it is still on-screen. Lets discard that idea. Instead you should do a Windows Update "Check for Updates". Go to Windows Settings >>> then select Update & Security >>> then in Windows Update Click on "Check for updates". Have patience. Be sure you accept the offered Feauture update. Follow directions from Microsoft. Link to post Share on other sites More sharing options...
Bethyboo Posted August 4, 2021 Author ID:1472732 Share Posted August 4, 2021 Hi, Maurice. I hope your day is going well. I clicked on the Win 10 icon on my desktop (the Win 10 upgrade) because I couldn't find Windows Settings, and it immediately went into Win. Update mode. I waited and it came up with this: Maurice Win 10 update.doc Link to post Share on other sites More sharing options...
Bethyboo Posted August 4, 2021 Author ID:1472741 Share Posted August 4, 2021 FYI, Maurice: Ghosty.doc Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 4, 2021 ID:1472742 Share Posted August 4, 2021 (edited) Hi. Thanks. I got the screen grab image. Does this mean that there was indeed a update run & it went all the way thru & succeeded? I believe you can go to Windows >> Settings >>>and then click on the About tab & then see a readout about the Windows version. Could you give that a go? I am just wanting this pc to have a good & current version of Windows operating system ( before we re-address any outstanding issue). See guide https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0cb1-ba47-f8b031b712ad Edited August 4, 2021 by Maurice Naggar Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 4, 2021 ID:1472743 Share Posted August 4, 2021 As far as the Malwarebytes program. It shows all real-time protections are on. It is just the middle pane on the main screen ....the Scanner pane ....that is "greyed". I kind of wonder if you perhaps or maybe someone else at your household made some sort of "change" for user access ? Can you go on Malwarebytes. Click the Settings ( gear icon) and then take a look on the GENERAL tab. and take a screen grab Then, click the Security tab & take a screen grab of that. Thanks. Link to post Share on other sites More sharing options...
Bethyboo Posted August 5, 2021 Author ID:1472919 Share Posted August 5, 2021 Good Morning, Maurice. I am the only person in my household, so there is no one else making changes to my laptop. If you kindly look at the screen print I sent you of the last "ghosty" you will notice that it isn't just the center pane, it is the whole page that is ghosted any unreachable. None of my settings have changed in security. They are the same as they have been always (for many, many years). About1.doc About2.doc Latest Ghosty.doc General1.doc General2.doc Security1.doc Security2.doc Link to post Share on other sites More sharing options...
Porthos Posted August 5, 2021 ID:1472922 Share Posted August 5, 2021 Want to ask. Does the following show the same as my screenshot. Link to post Share on other sites More sharing options...
Bethyboo Posted August 5, 2021 Author ID:1472925 Share Posted August 5, 2021 Nope. Settings.doc Link to post Share on other sites More sharing options...
Porthos Posted August 5, 2021 ID:1472926 Share Posted August 5, 2021 Just now, Bethyboo said: Nope. Settings.doc 202 kB · 0 downloads Your fine there, I wanted to make sure hardware acceleration was off. Back to the assistance you were receiving. Link to post Share on other sites More sharing options...
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