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AdwCleaner won't start on windows 10


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Thank you.   These are what need your attention.

The elevation prompt for administrators disabled
^It is recommended to enable (default): Win+R typing UserAccountControlSettings and Enter^


Microsoft OneDrive v.20.143.0716.0003 Warning! Download Update

WinRAR 5.71 (64-bit) v.5.71.0 Warning! Download Update

paint.net v.4.2.9 Warning! Download Update

WhatsApp v.2.2126.14 Warning! Download Update

Zoom v.5.7.3 (745) Warning! Download Update
 
HandBrake 1.3.3 v.1.3.3 Warning! Download Update
 
Microsoft Edge v.92.0.902.55 Warning! Download Update

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2 hours ago, Maurice Naggar said:

Thank you.   These are what need your attention.

The elevation prompt for administrators disabled
^It is recommended to enable (default): Win+R typing UserAccountControlSettings and Enter^


Microsoft OneDrive v.20.143.0716.0003 Warning! Download Update

WinRAR 5.71 (64-bit) v.5.71.0 Warning! Download Update

paint.net v.4.2.9 Warning! Download Update

WhatsApp v.2.2126.14 Warning! Download Update

Zoom v.5.7.3 (745) Warning! Download Update
 
HandBrake 1.3.3 v.1.3.3 Warning! Download Update
 
Microsoft Edge v.92.0.902.55 Warning! Download Update

I updated all of those.

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That's good.  Thank you. Now, to address cleanup tools for Avira and Avast.   one at a time though.  I had made notes & I am aware that Microsoft Defender antivirus is the resident antivirus.

One needs to be aware that switching from one A-V to another requires planning & follow up. Take a few minutes to do the following.

The exercise here is to insure that no traces of Avira is left behind.

A. Get / save / and then run the Avira cleaner tool - Avira RegistryCleaner: https://www.avira.com/en/downloads#tab_a3_0
It is listed near the middle of the page.

Next:

1. Restart Windows to Safe mode. If you need a guide then see this link
2. Make sure that your folder options are set as follows.
Click: Start → Control Panel → Folder Options → View → Show Hidden Files and Folders → OK


3. Delete the following folders if they exist:
◦ C:\Program Files\Avira
◦ C:\ProgramData\Avira
◦ C:\Documents and Settings\All Users\Application Data\Avira

When all done, Restart Windows back to normal mode.   Let me know how that goes.

Edited by Maurice Naggar
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42 minutes ago, Maurice Naggar said:

That's good.  Thank you. Now, to address cleanup tools for Avira and Avast.   one at a time though.  I had made notes & I am aware that Microsoft Defender antivirus is the resident antivirus.

One needs to be aware that switching from one A-V to another requires planning & follow up. Take a few minutes to do the following.

The exercise here is to insure that no traces of Avira is left behind.

A. Get / save / and then run the Avira cleaner tool - Avira RegistryCleaner: https://www.avira.com/en/downloads#tab_a3_0
It is listed near the middle of the page.

Next:

1. Restart Windows to Safe mode. If you need a guide then see this link
2. Make sure that your folder options are set as follows.
Click: Start → Control Panel → Folder Options → View → Show Hidden Files and Folders → OK


3. Delete the following folders if they exist:
◦ C:\Program Files\Avira
◦ C:\ProgramData\Avira
◦ C:\Documents and Settings\All Users\Application Data\Avira

When all done, Restart Windows back to normal mode.   Let me know how that goes.

I never had Avira AV on my pc I have always only used Avast and I plan on using it again I just uninstalled it in the mean time in case it was the culprit for not being able to run addwarecleaner but it wasn't.

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The reports did show traces of both Avira & Avast.  Given that this machine shows quirky behavior I highly recommend to cleanup after the Avira exactly like I listed before.

Third party antivirus  ( those not by Microsoft) are known to leave pieces behind.  It is important to do the cleanup.  Kindly take the few minutes to do my suggestion  ( all of it ).

https://forums.malwarebytes.com/topic/276998-adware-cleaner-wont-start-on-windows-10/?do=findComment&comment=1472197

 

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21 minutes ago, Maurice Naggar said:

The reports did show traces of both Avira & Avast.  Given that this machine shows quirky behavior I highly recommend to cleanup after the Avira exactly like I listed before.

Third party antivirus  ( those not by Microsoft) are known to leave pieces behind.  It is important to do the cleanup.  Kindly take the few minutes to do my suggestion  ( all of it ).

https://forums.malwarebytes.com/topic/276998-adware-cleaner-wont-start-on-windows-10/?do=findComment&comment=1472197

 

Yeah I did it and I had to run the tool in safemode to delete all the regisrty entries, i don't remember having Avira but alas I deleted everything.

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Good morning,  Now the next step to help in reducing any other silent interference from a old Avast.   As I noted before, leftover traces can cause odd behavior and interference.

get & first SAVE & then run the AVASTCLEAR tool
Run the Avast clear tool.
https://www.avast.com/en-us/uninstall-utility

 

[   3   ]
Then do a Windows RESTART  from the Start menu.

This is a different sort of report.  I want to check on the security status of some services.

 

Download   Farbar's Service Scanner utility

and Save to your Desktop.

Right-Click on fss.exe and select Run As Administrator.

Answer Yes to ok when prompted.

If your firewall then puts out a prompt, again, allow it to run.

Once FSS is on-screen, be sure the following items are check-marked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
  • Other services

  

Click on "Scan".

It will create a log (FSS.txt) in the same directory the tool is run.   Please attach that file.    😁

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Posted (edited)

All done, here is the report.

I'm surprised how much less time is taking to start up my PC since I removed Avast a few days ago... I may not even install it again. Addware cleaner still doesn't run though.

FSS.txt

Edited by zherot
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The switching from one name-brand-third party antivirus to a different one can cause unforeseen issues.   Especially if the uninstall leaves behiind some traces.

Can I take it that the run for "Avastclear" completed ok ??

While this case is still open & on-going......kindly please do not switch antivirus program.  

.

to get a fresh report.   We will need to use FRSTENGLISH  to get that.

.

Go to the Downloads folder.

  • RIGHT-click with the mouse on FRSTENGLISH  & select "Run as Administrator"  to start it.
  • When prompted to allow it to run, reply YES   and let it go forward.
  • When the tool opens click Yes to the disclaimer.
  • Now, be sure to TICK the check-box marked "Addition.txt "   ( like in picture here).
  • Press the Scan button.

_frst_scan.jpg

  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually
  • Please attach both logs to your reply.
  • To save attachments please click the link "choose files". Then browse to where your file is located and select it and click the Open button.

Thank you    :D

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Thank you so much for the fresh FRST reports.  These show that Microsoft Defender antivirus is ON  and is enabled as the antivirus program.

Let me ask you to do a Quick scan with Microsoft Defender.   It should take less than 15 minutes.

This is one way to do a manual scan using the Microsoft Defender antivirus, as well as to visually check protection status.

  • From the Start menu, select Settings, then select Update and Security.
  • Next, look at the left-side menu & select Windows Security
  • image.png.53b8290f51fb52ad1f67f2be5d1a7198.png

 

  • Next, In Windows Security section: Click on the grey button Open Windows Security
  • image.thumb.png.770ff10e37da546f33963da571bd3378.png
  • Now, click on the shield Virus and threat protection
  • By the way, when you see a green check-mark on your display, it means a good status and that protection is on.

 

  • image.thumb.png.d3c40d161bda6630f463e83ce53f9782.png 
  • On the next display, look at all the options.  Look down the list and see "Check for Updates" which I have highlighted with a blue icon.
  • You can click on that to have the system check for updates for Windows Defender.
  • Please also note that the Scan options (all) can be displayed by clicking on Scan options. ( You can do Quick, Full, or Custom).
  • NOTE: If you have the time / opportunity, select a Custom scan & scan the C drive   ( one time as a safety check ).

 

  • image.thumb.png.1bfbd5b3023eeabe0dbea2025a5fa556.png
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Posted (edited)

The C scan found one thing. It's a mod for a game (GTA: San Andreas) it says the level of threat is low.

1.png

I deleted it to see if that helped but Addwarecleaner still doesn't open.

Edited by zherot
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@Zherot    Sad to see there is still an issue on this machine.  This is quirky behavior, which I suspect is not from a adware nor a malware.  I suspect some quirk about this specific machine.

Scans have been run using Malwarebytes for Windows, Junkware Removal tool, & Microsoft Defender.

We can do a different scan with ESET which will scan for virus, trojans and also adwares.

 

 

I would suggest a free scan with the ESET Online Scanner.  This will be another check for viruses, other malware, adwares, & potentially unwanted applications.

NOTE:  This scan can take several hours   ( depending on how many files are on the system & also on the speed of the hardware ).

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

  • Save the file to your system, such as the Downloads folder, or else to the Desktop.

 

  • Go to the saved file, and double click it to get it started.

 

  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes
  • When prompted for scan type, Click on Full scan

Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button.

  • Have patience. The entire process may take an hour or more. There is an initial update download.

There is a progress window display. You may step away from machine &. Let it be.

You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else.

  • When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”.
  • Click The blue Save scan log to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom).

Press Continue when all done. You should click to off the offer for “periodic scanning”.

Please make sure you attach the log report.

Edited by Maurice Naggar
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adding additional note for @zherot 

I am poring over the recent FRST reports plus this whole thread and your earlier posts.  One of the things I notice is the presence of qBittorrent.

Let's make sure it is turned off along with any other sort of 'torrent' or any other peer-to-peer sharing app.

Please read the following 

General Peer-to-Peer file sharing /   Piracy Warning:

  Quote
 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.
 
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
 
If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
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That run found & removed one trojan file  that was in a temporary cache folder for Internet Explorer.  Very surprisingly, the I E user appdata is stored on the E: drive.

Tell me please, you had at some point in the past, moved some user folders of the Windows system to the E drive ?

.

Next, I suggest you do one additional scan.

Please read all this before-hand.

  • I suggest you do a free scan with the Kaspersky Virus Removal Tool.
  • Please download and run the following Kaspersky antivirus scanner to remove any found threats
  • Kaspersky Virus Removal Tool    
  • There is a how-to run guide on that page & a download link. Be sure you save the file to your system before running it.
  • Close all work applications & all web browsers before pressing "Start Scan" in Kaspersky KVRT.

When presented with "Settings" option screen as to what to scan,
just TICK these

  Quote
System Memory
Startup objects
Boot sectors
System drive

 

Then click the OK button.

  • Let me know if it finds anything or not
  • You want to start the Scan  & then let it do its thing.
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Good morning.   That is excellent news.

I would like to delete currently existing copies of adwcleaner & delete the folder "adwcleaner" on the presumption there may be some glitch with old download.  This next script will do that, plus it will get a status readout about Microsoft Defender antivirus.

First please delete the old file named Fixlist.txt  on Downloads folder.

 

Please save the (attached file named) FIXLIST.txt   to the   DOWNLOADS folder

Fixlist.txt

 

The custom script on this post is ONLY for this machine and NO other.   

  • Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

  • If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.

 

  • Start the Windows Explorer and then, to the   Downloads folder.
  • RIGHT click on  FRSTENGLISH.exe   and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run the tool. 
  • If the tool warns you the version is outdated, please download and run the updated version.
  • IF Windows prompts you about running this, select YES to allow it to proceed.

 

  • IF you get a block message from Windows about this tool......

click line More info information on that screen

and click button Run anyway on next screen.

 

  • on the FRST window:

Click the Fix button just once, and wait.

 

frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg

 

When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

 

Please attach the FIXLOG.txt with your next reply later, at your next opportunity.

[  B  ] After that has finished please do what follows.

Please download MiniToolBox save it to your desktop and run it.    This is a report only.

https://www.bleepingcomputer.com/download/minitoolbox/dl/65/

 

Please SAVE the file first.

Reply YES when prompted by Windows to Allow the program to run.

Reply YES when prompted by the tool to proceed.

 

Checkmark the following check-boxes:

List last 10 Event Viewer log

List Installed Programs

List Devices

List Users, Partitions and Memory size.

 

Click Go and post the result ( MTB.txt ). A copy will be saved in the same directory the tool is saved.

Cheers.   Thank you.

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Thank you for the reports.  Microsoft Defender antivirus is on, active, and protecting this machine.

But there seems to be a fille on D drive D:\Trickster\TestServer.exe

Do you know what that is for ?   If you do not know aht that is for, consider deleting it.

On a separate tack, it seems that a run of the Windows CHKDSK utility to check the disk system is a good idea.

This check should be run at some point in the day when you do not need to use your computer.

On the Windows taskbar ,  on the Windows search box,  type in

cmd.exe

and then look at the entire list of choices, and click on Run as Administrator.  

Once the Command prompt window is up,   copy > paste the line in the codebox below into the command-window

It is best to  use COPY & Paste for the following.  All of each line as-is

chkdsk c: /f

tap Enter-key on keyboard.

When prompted as to having this run at the next system start, you can reply YES.

The task should run the next time it is restarted.   If at that point, you are not busy on the machine, you can at that point Restart Windows yourself.

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Posted (edited)

So that Trickster thing is an MMORPG, it's a private server but I don't play it anymore so i deleted the whole thing, Windows defender also threw me something about that exe today, I will attach the screenshot.

I also made the disk scan.

 

Adwareclenaer still doesn't run though

Sin título.png

Edited by zherot
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  • AdvancedSetup changed the title to AdwCleaner won't start on windows 10

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