blackleather7 Posted July 31, 2021 Author ID:1472113 Share Posted July 31, 2021 Excuse me, what method would you suggest to remove Web Companion? I can't remove it manually. Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 1, 2021 ID:1472191 Share Posted August 1, 2021 Web companion was listed as a cautionary note by SecurityCheck tool. Web Companion shows in FRST reports as an installed program on Windows. You can use Windows' Programs and Features to remove. 1. Press & hold the Windows key on keyboard & then tap the R key to open the Run box-windoww. 2. Type appwiz.cpl and tap Enter. The Programs and Features window will appear. Locate "Web companion " Version: 4.6.1974.3869 on the list. Click the line once with your mouse pointer. Now do a RIGHT-click on it and then select Uninstall. and follow thru to have it uninstalled. When done, close the window for Programs and Features. H T H Let me know if you need other help. I will guide you on cleaning up the tools we used. Link to post Share on other sites More sharing options...
blackleather7 Posted August 1, 2021 Author ID:1472193 Share Posted August 1, 2021 The uninstall button is greyed out, can't be clicked on. Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 1, 2021 ID:1472194 Share Posted August 1, 2021 Is that from inside of the Windows "Programs and Features" ?? The way I listed thru Appwiz Link to post Share on other sites More sharing options...
blackleather7 Posted August 1, 2021 Author ID:1472195 Share Posted August 1, 2021 Yes Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 1, 2021 ID:1472201 Share Posted August 1, 2021 alright. The web companion is a component from Adaware antivirus ( Lavasoft). Get and save, then run the Adaware removal tool. Read and follow their guide https://www.adaware.com/removal-tool After that has been done, I would suggest to do one Windows Restart. Link to post Share on other sites More sharing options...
blackleather7 Posted August 1, 2021 Author ID:1472205 Share Posted August 1, 2021 Done. Thank you so much. Link to post Share on other sites More sharing options...
blackleather7 Posted August 1, 2021 Author ID:1472206 Share Posted August 1, 2021 Oh yes. About cleaning up the tools. What should be done? Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 1, 2021 ID:1472216 Share Posted August 1, 2021 I am glad to have worked with you. We can proceed with cleanup of tools we used. To remove the FRST64 tool & its work files, do this. Go to your Downloads folder. Do a RIGHT-click on FRST64.exe & select RENAME & then change it to UNINSTALL.exe. Then run that ( double click on it) to begin the cleanup process. Delete esetonlinescanner.exe Delete msert.exe Delete Securitycheck.exe Delete the adaware download file. Any other download file I had you download, you may delete. I wish you all the best. Stay safe. Sincerely. Maurice 1 Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 1, 2021 ID:1472217 Share Posted August 1, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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