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I keep getting told to verify my account. MyMalwarebytes will not accept my login, and not the main login. They must have screwed up something. PLEASE HELP

I have two lifetime licenses and I just added a new subscription for a new laptop.

When someone answers this, I can send email adderess used. Waiting forever for support to answer could cost more problems.

My ticket # 3528761

Edited by KenW
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  • Staff

***This is an automated reply***

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I just had the same type problem. After seeing some people having their licenses blacklisted, I logged into my account at Malwarebytes,  verified that all 5 licenses were listed and that the 3 currently in use Device was up to date with no extra devices listed. After that I logged out of my account.

I got back on the computer several hours later and got the following message:

"To prevent unauthorized users from accessing your Malwarebytes account, we stopped the sign in attempt below:

Date: 2021-07-23

IP address: 97.93.8.140

Location: United States, Atascadero

If this was you, finish signing in to your account using the verification code below:

225141

If this was not you, we suggest changing your password immediately as someone may be trying to access your account."

I was not blocked from my account the first time but thought I better try to log in. Used the Verification Code from the e-mail and tried to log in -"Verification Code is incorrect". I clicked the arrow at the top of the "Verify your identity" window to go back. Tried to log in with the Verification Code from a second e-mail -"Verification Code is incorrect" again. Repeat above for third failure with a third e-mail/code. Finally, on the 4th try with the 4th e-mail code I was able to log in successfully and log out normally. Now I guess I watch my e-mail to see if I get another bogus log in blocked message from Malwarebytes.

I hope this will add fire to the above request by AdvancedSetup for someone to investigate

Edited by dagar74
I just noticed that the date of the e-mail notice above says 7/23 when it was 2:24 pm 7/22 US Pacific time
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  • Root Admin

The time on the mail server is used which rarely will match your own time.

I don't know the exact amount of time but you only have a very specific time period to use that code or it will time out and not match.

The system is trying to ensure that only authorized members are able to access the site as there are those that try to use passwords from old hacked websites in an effort to see if they can get in.

 

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Just to add to dagar74's comment..... I logged in several times to my account midday on Thursday. Although I was not blocked from logging in (or asked for a verification code to log in) I received 3 log in verification emails Thursday night. I came to check forums because I am concerned about the possibility that my login is compromised.... but it is also hard to imagine dagar74 and I seeing very similar ghost login/verification emails. 

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I can connfirm this aswell i tried to loggin today 4 times it sayed the pasword did not work for some weird reason. Then i changed my pasword and it worked again. for my knownledge i never changed the pasword, hope the malwarebytes team can look into this.

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