ecagan Posted July 19, 2021 ID:1470007 Share Posted July 19, 2021 My Windows 10 machine will not update my Premium version of Malwarebytes. It gets stuck on the install. I've tried rebooting but it still is stuck. I downloaded the offline tool and tried and it got stuck again. Can someone help? Also, my computer appears to not be tied to my account. It shows 1 computer but not the computer with the issue. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 19, 2021 Root Admin ID:1470011 Share Posted July 19, 2021 Hello @ecagan and Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
ecagan Posted July 20, 2021 Author ID:1470305 Share Posted July 20, 2021 Here is a copy of the First.txt and Addition.txt. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted July 21, 2021 Root Admin Solution ID:1470479 Share Posted July 21, 2021 Hello @ecagan and The logs indicate the computer needs a bit of maintenance and clean up. Please run the following fix Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
ecagan Posted July 25, 2021 Author ID:1470943 Share Posted July 25, 2021 Thank you! I can now update my app. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 26, 2021 ID:1471123 Share Posted July 26, 2021 Good morning @ecagan Do you need othe help ? Link to post Share on other sites More sharing options...
ecagan Posted July 26, 2021 Author ID:1471172 Share Posted July 26, 2021 No. I'm good now. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 26, 2021 ID:1471174 Share Posted July 26, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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