Jump to content

Malwarebytes won't stop scanning


Go to solution Solved by AdvancedSetup,

Recommended Posts

Malwarebytes won't stop running. It has run more than 4 hours and scanned over half a million objects with no end in sight. It found 3 infections in the first hour and has found none since. Can I pause the scan, quarantine and remove what has been found and restart the scan?

Edited by AdvancedSetup
corrected font issue
Link to post
Share on other sites

  • Root Admin

Hello @ABR

It sounds like maybe one of the modules has faulted. Please go ahead and restart the computer then run the following for me.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

Link to post
Share on other sites

  • Root Admin
  • Solution

Yes, the main program was faulted.

 

Can you please do the following?

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

 

Then see if you can do a Threat scan with Malwarebytes

 

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.