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Checking for updates for 11 hours

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Malwarebytes is performing a scan for 11 hours, even if I stop the computer it continues to scan. It remains at first step checking for updates and the Pause and Cancel buttons are grayed out.

My Windows is incredibly slow, I cannot install the tool that Malwarebytes Customer Support tool asked me to install for logs. Excel opens in 20 mins, I cannot install or uninstall programs, and everything is incredibly slow except Chrome which works ok.

Do you have any advice for me?



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Keep in mind, we want to prevent any situation where there are possibility of over-stepping such as my helping you while a Support agant has your case & is actively working the case.

This next procedure is only to just get a report for review.  It does not make changes.

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to the disclaimer.
  • be very sure to TICK the box for "Addition.txt"
  • Press the Scan button.


  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually
  • Please attach both logs to your reply .



Edited by Maurice Naggar
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Thank you, Maurice. I have also deactivated Fast startup (read a similar topic on this forum about this) and Windows is better now, Malwarebytes has finished the scan.

I have also been able to upload the logs, so hoping the support agent will come with some valuable resolution.

Thanks again.


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