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HKLM/SOFTWARE/SPROVIDE it does not disappear from the PC

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Hi, I have recently encountered this problem: Every time I do a scan it finds me HKLM / SOFTWARE / SPROVIDE and it bothers me a lot. I don't notice slowdowns or program closures, just the fact that every now and then explorer opens (the old one) and annoys me. I was thinking about formatting the pc, but I don't think it's the right thing to do. Can anyone help me as soon as possible?
I leave you the history of the last survey and that's it.

-System information- OS: Windows 10 (Build 19043.1083) CPU: x64 File system: NTFS User: Luigi \ User -Scan Summary- Scan type: Scan for malicious items Scan initiated by: Manual Results: Completed Items analyzed: 326065 Threats detected: 1 Threats quarantined: 1 Time taken: 4 min, 7 sec - Scan options - Memory: Activated Automatic executions: Enabled File system: Enabled Compressed Archives: Enabled Rootkit: Enabled Heuristic Analysis: Enabled PUP: Detect PUM (potentially unwanted modification): Detect - Scan details - Process: 0 (No harmful elements detected) Module: 0 (No harmful elements detected) Registry key: 1 Adware.SpecialSearchOffer, HKLM \ SOFTWARE \ SProvide, Quarantined, 523, 840938, 1.0.43013,, ame,,, Register value: 0 (No harmful elements detected) Log data: 0 (No harmful elements detected) Data flow: 0 (No harmful elements detected) Folder: 0 (No harmful elements detected) File: 0 (No harmful elements detected) Physical sector: 0 (No harmful elements detected) WMI: 0 (No harmful elements detected) (end). I am Italian and I have translated everything into English, since I am not good at it. Excuse me

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  • Root Admin

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location




RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged




If you click on the View option you should get something similar to the following with other options available.







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-Dettagli log-
Data scansione: 12/07/21
Ora scansione: 22:10
File di log: 32988104-e34d-11eb-94b7-2cf05dd88205.json

-Informazioni software-
Versione componenti: 1.0.1358
Aggiorna versione pacchetto: 1.0.43013
Licenza: Free

-Informazioni sistema-
SO: Windows 10 (Build 19043.1083)
CPU: x64
File system: NTFS
Utente: Luigi\Utente

-Riepilogo scansione-
Tipo di scansione: Ricerca elementi nocivi
Scansione avviata da: Manuale
Risultati: Completata
Elementi analizzati: 326022
Minacce rilevate: 1
Minacce messe in quarantena: 0
Tempo impiegato: 5 min, 30 sec

-Opzioni di scansione-
Memoria: Attivata
Esecuzioni automatiche: Attivata
File system: Attivata
Archivi compressi: Attivata
Rootkit: Attivata
Analisi euristica: Attivata
PUP: Rilevare
PUM (modifica potenzialmente indesiderata): Rilevare

-Dettagli scansione-
Processo: 0
(Nessun elemento nocivo rilevato)

Modulo: 0
(Nessun elemento nocivo rilevato)

Chiave di registro: 1
Adware.SpecialSearchOffer, HKLM\SOFTWARE\SProvide, Nessuna azione intrapresa, 523, 840938, 1.0.43013, , ame, , , 

Valore di registro: 0
(Nessun elemento nocivo rilevato)

Dati di registro: 0
(Nessun elemento nocivo rilevato)

Flusso di dati: 0
(Nessun elemento nocivo rilevato)

Cartella: 0
(Nessun elemento nocivo rilevato)

File: 0
(Nessun elemento nocivo rilevato)

Settore fisico: 0
(Nessun elemento nocivo rilevato)

WMI: 0
(Nessun elemento nocivo rilevato)


I sent them both


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  • Root Admin

Thank you for the log. I've moved your topic to the malware removal forum. Please try to follow the directions below and post back the logs and we'll get you cleaned up.


Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.






When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download







  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.



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  • Root Admin

It's okay for now. Let me check the logs. Be back with you in few

Please go to Control Panel, Programs, Programs and Features and uninstall the following old software. If possible it's best to try to run your computer without Java, but if you really have to have it then make sure you keep it up to date at all times.  https://java.com

Java 8 Update 251
Java 8 Update 291


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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.




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