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False Positive for pointos.com


rschmied

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21 minutes ago, rschmied said:

the domain of pointos.com is being blocked as a malicious site. This is blocking product activation and impacting customers ability to use their private portal. It also prevents Internal PointOS Employees from easily accessing the company portal.

Hello-

Current detections: VirusTotal

 

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When I run malwarebytes scanner, only one application was flagged (a pc health scan) and that was removed. Please see scan results below:

image.thumb.png.7e628d0ac41b2b1d7a884cce6a8ec118.png

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/8/21
Scan Time: 12:41 PM
Log File: 5f5e0a8c-e00b-11eb-ac81-063217a11d0a.json

-Software Information-
Version: 4.4.2.123
Components Version: 1.0.1358
Update Package Version: 1.0.42830
License: Trial

-System Information-
OS: Windows Server 2012 R2
CPU: x64
File System: NTFS
User: prod\

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 568673
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 1 min, 14 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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28 minutes ago, rschmied said:

What do I need to resolve the Malwarebytes block? My server is clean, and our IIS and WordPress sites are secure without any intrusions. 

Contact the vendors in the Virus total results so they can determine the site is clean and result in clear scan results afterwards.

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