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Hello @malabarbamba and :welcome:

 

My name is MKDB and I will assist you.

 

  • Please follow the steps in the given order and post back the logs as an attachment when ready. Thank you very much for your cooperation.
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
  • As English is not my native language, please do not use slang or idoms. It may be hard for me to understand.

 

 

Step 1

  • Download the Malwarebytes Support Tool (MBST).
  • Run MBST.
  • In the left navigation pane of MBST, click Advanced.
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine.
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply.

 

 

Edited by MKDB
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Hi,

thank you very much for the zip file @malabarbamba.

 

 

Step 1

  • Please download the attached fixlist.txt file and save it where you ran FRST from (C:\Users\BOWS\Downloads\).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the Fix button only once and wait. Please be patient.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

 

Step 2

Please follow these instructions and reboot your system at the end.

 

 

 

Step 3

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

 

fixlist.txt

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Good job! 🙂

Ok. We are going to check some files/folders and Windows system files, so the next FRST-fix (Step 1) will take some time (probably > 10 min). Please be patient.

 

Step 1

  • Please download the attached fixlist.txt file and save it to the desktop or location where you ran FRST from.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the Fix button only once and wait. Please be patient.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

fixlist.txt

Edited by MKDB
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A .txt file that was created at the same time when your system got infected. This .txt file is related to the malware, you can see another documented example here. 😉

The cleanup shows us the contents of the file and then moves it to quarantine. 🙂

 

Please post back the new fixlog.txt to be able to proceed with the cleanup. Thank you.

Edited by MKDB
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Thank you for newest fixlog @malabarbamba.

From the fixlog: " Windows Resource Protection found corrupt files and successfully repaired them. "  

Sound good. 👍

 

We do some control scans with MSS and MBAM.

FRST (Step 1) will create a .zip file like < Date_Time.zip >, for example 20.02.2021_11.33.52.zip, on your desktop. Please attach that .zip file as well with your next answer.

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to the desktop or location where you ran FRST from.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the Fix button only once and wait. Please be patient.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

 

Step 2

The Microsoft Safety Scanner (MSS) is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

  • The download links & the how-to-run-the tool are at this link at Microsoft.
  • Run a full scan.
  • Please let me know the results of this scan.
  • The log is named MSERT.log.
  • The log will be at%SYSTEMROOT%\debug\msert.log which in most cases is

C:\Windows\debug\msert.log

  • Please attach that log with your next reply.

 

 

 

Step 3

  • If you already have Malwarebytes installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet, please download it from here and install it.
  • Once the MBAM dashboard opens, click on Settings (gear icon).
  • Click on Security tab and make sure that all four Scan options are enabled.
  • Close Settings and click on the Scan button on the dashboard.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
  • If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run.

 

 

 

fixlist.txt

Edited by MKDB
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Quote

Threat Detected: HackTool:Win32/Keygen!MSR and Removed!
  Action: Remove, Result: 0x00000000
    file://C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\amtlib.dll
        SigSeq: 0x0000166796B6F25A
Threat Detected: HackTool:Win32/Keygen and Removed!
  Action: Remove, Result: 0x00000000
    file://C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\amtlib.dll
        SigSeq: 0x0000166796B6F25A

Please stay away from illegal software such as Keygen, Cracks, etc. in the future. Those installers often contain malware.

 

Thank you very much for uploading the zip file @malabarbamba. 🙂

 

 

Thank you for your cooperation, we're done.

Step 1

  • Right-Click on FRST64 and choose Rename.
  • Rename FRST64 into Uninstall.
  • Run Uninstall.
  • FRST and it’s files/folders will be deleted.
  • If the tool needs a restart, please make sure you let the system restarts normally.

 

 

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

 

 

 

Edited by MKDB
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  • 3 weeks later...

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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