DebH Posted July 5, 2021 ID:1467593 Share Posted July 5, 2021 I keep getting these notices that I have have a trojan. I've run my antivirus & I'm running Malwarebytes right now. It's been running for days with no discoveries. I also cannot get into any of the programs other than running a complete scan because it doesn't accept my password, (the same password I use to get in here). I just now got another notice I'll be locked out of my computer because I subscribe to a dangerous page. Please help. Link to post Share on other sites More sharing options...
David H. Lipman Posted July 5, 2021 ID:1467596 Share Posted July 5, 2021 Its a fake notification and is a type of Tech Support scam. This is not malware. Malwarebytes has created new Browser Add-Ons called Malwarebytes Browser Guard for Chrome and Firefox to mitigate FakeAlerts and other frauds. Browser Add-On references: Malwarebytes Browser GuardMalwarebytes Browser Guard Extension for ChromeMalwarebytes Browser Guard Extension for Firefox Reference: US FBI PSA - Tech Support Fraud US FTC Consumer Information - Tech Support Scams US FTC - Tech Support Operators Agree to Settle Charges by FTC and the State of Ohio US FTC - FTC and Federal, State and International Partners Announce Major Crackdown on Tech Support Scams Malwarebytes' Blog - Search on - "tech support scams" Malwarebytes' Blog - "Tech support scams: help and resource page" Link to post Share on other sites More sharing options...
Porthos Posted July 5, 2021 ID:1467615 Share Posted July 5, 2021 It sounds like an issue with the push notifications feature in Chromium based browsers (which includes MS Edge). Please see if the instructions in this Malwarebytes Labs article help or not. Please let us know how it goes and if the issue still persists. Thanks Link to post Share on other sites More sharing options...
DebH Posted July 5, 2021 Author ID:1467627 Share Posted July 5, 2021 I found 2 different places where I could block them. And so far, I haven't gotten anymore notices. Fingers crossed! Thanks! But can you help me figure out why I can't get into anything her except "About"? It won't accept my password, it says it's wrong. Link to post Share on other sites More sharing options...
Porthos Posted July 5, 2021 ID:1467632 Share Posted July 5, 2021 12 minutes ago, DebH said: But can you help me figure out why I can't get into anything her except "About"? It won't accept my password, it says it's wrong. The only way to "fix" this is the following. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Link to post Share on other sites More sharing options...
DebH Posted July 5, 2021 Author ID:1467640 Share Posted July 5, 2021 I had to uninstall & reinstall twice but it finally worked. Thank you! 1 Link to post Share on other sites More sharing options...
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